Job Description

Discount Wheel and Tire Hawaii is a premier provider of high-quality tires, wheels, and automotive services in the Aloha State. With our new locations in Honolulu and Honolulu Airport, we're expanding our team to deliver exceptional customer experiences and top-tier service. Join a dynamic, fast-paced environment where your skills anor automotive excellence will shine!

Position Overview

We are seeking a motivated and customer-focused

Assistant Service Manager - Front Counter

to join our team at our new Honolulu and Honolulu Airport locations. This role is pivotal in ensuring outstanding customer service, managing front-counter operations, and driving sales. If you thrive in a high-energy environment, love working with people, and have a passion for the automotive industry, this is the opportunity for you!

Key Responsibilities

Customer Service Excellence

: Greet customers, assess their needs, and provide expert recommendations on tires, wheels, and automotive services.

Sales & Upselling

: Drive sales through consultative selling, promoting products, services, and special offers to maximize revenue and customer satisfaction.

Front Counter Operations

: Manage daily front-counter activities, including processing transactions, scheduling appointments, and coordinating with the service team.

Team Support

: Assist the Service Manager in training and motivating front-counter staff, fostering a positive and productive team environment.

Inventory & Merchandising

: Monitor inventory levels, ensure accurate pricing, and maintain an attractive and organized front-counter display.

Customer Follow-Up

: Build lasting relationships by following up with customers to ensure satisfaction and encourage repeat business.

Administrative Duties

: Handle invoicing, maintain accurate records, and ensure compliance with company policies and procedures.
Qualifications

Experience

: 2+ years of experience in customer service, sales, or automotive retail; prior experience in a tire or automotive shop is a plus.

Skills

: Exceptional communication and interpersonal skills. Strong sales acumen with a knack for upselling and closing deals. Ability to multitask and thrive in a fast-paced environment. Basic computer proficiency (POS systems, Microsoft Office).

Attributes

: Customer-first mindset with a passion for delivering outstanding service. Team player with leadership potential. Reliable, punctual, and professional.

Availability

: Must be able to work flexible hours, including weekends and holidays.

Education

: High school diploma or equivalent; additional certifications in automotive or sales are a plus.
Compensation & Benefits

At Discount Wheel and Tire Hawaii, we value our team and reward hard work with a competitive compensation package:

Base Salary

: Up to $80,000 annually, based on experience.

Commissions

: Lucrative commission structure with

unlimited earning potential

- top performers can earn an additional $20,000+ annually!

Spiffs & Bonuses

: Exciting monthly and quarterly spiffs for hitting sales targets, plus performance-based bonuses.

Benefits

: Comprehensive health, dental, and vision insurance plans. 401(k) retirement plan with company match. Paid time off (PTO) and holidays. Employee discounts on tires, wheels, and services.

Career Growth

: Opportunities for advancement to Service Manager or other leadership roles within our growing company.

Training & Development

: Ongoing training programs to enhance your automotive knowledge and sales skills.

Team Perks

: Fun team-building events, employee recognition programs, and a supportive work culture.
Why Join Us?

Be part of an exciting expansion at our brand-new Honolulu and Honolulu Airport locations. Work in a vibrant, customer-focused environment with a team that feels like family. Enjoy a rewarding career with competitive pay, exceptional benefits, and endless opportunities to grow. Make a difference by helping customers find the perfect solutions for their vehicles.
Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Retirement plan Vision insurance
Experience:

Automotive: 1 year (Required)
Ability to Relocate:

Honolulu, HI 96847: Relocate before starting work (Required)
Work Location: In person