Job Description

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As a Service Manager, you lead the maintenance team in maintaining the physical integrity of a multimillion dollar, multifamily apartment home community.
The Superhero

• Seem to have superpowers because you know how to diagnose and fix pretty much anything -- electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems
• Make your community a higher functioning and more efficient place for residents to call home
• Help your team anticipate problems that residents might have before they even occur
• Serve as your community's point person for creating a worry-free living environment

The Team Leader

• Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs
• Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty
• Oversee and inspect your team's work, and sometimes perform the tasks yourself
• Make sure your team is constantly on the lookout for areas of concern, using our "safety first" motto

The Organizer

• Keep track of a crazy number of details without feeling like your head might explode
• Act as the gatekeeper of maintenance information -- tracking and assigning everything from resident service requests to preventive maintenance records
• Manage to keep the service vendors, maintenance budget, and supplies inventory on track

The Impact You Can Make

• Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
• Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
• Renewals have skyrocketed because life at your community is so worry-free - residents feel like they're on one giant "staycation."

Qualifications

• Solid record of carpentry, plumbing, and electrical repair experience
• Impeccable record-keeping and reporting skills
• Physical agility and mobility
• Resourceful problem solver
• Current EPA and CPO certifications

Pay: $30-39/hour. * Depending on the position offered, regular full-time and part-time team members are eligible to participate in a bonus program in addition to their base salary or hourly rate.

• Benefits: Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds. Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy. Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy. Parental leave is offered for all full-time and salaried corporate positions.

About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States

Skills Required