Job Description

At Foline Auto, we're a locally owned, small business dedicated to providing high-quality auto service and building lasting relationships with our customers. We pride ourselves on our personal touch and the close-knit, team-oriented environment we've created. If you're looking to work in a supportive, family-owned business where your contributions truly matter, we'd love to have you join our team as our Automotive Service Writer.

Position Overview:

As the Service Writer, you will play a key role in ensuring the smooth operation of our service department. You'll manage a team of technicians, communicate with customers, and oversee the scheduling and delivery of auto services. This position requires a mix of leadership, automotive knowledge, and a passion for customer service. It's a great opportunity to help grow our business while making a direct impact on day-to-day operations.

Key Responsibilities:

Manage and lead a team of technicians, ensuring a high level of customer service and efficient operations. Serve as the primary point of contact for customers, providing clear communication and guidance on services and repairs. Collaborate with the team to diagnose issues, offer repair recommendations, and ensure customer satisfaction. Manage service schedules, ensuring the timely completion of work and the effective use of technician resources. Prepare accurate quotes, work orders, and invoices for customers. Monitor and maintain inventory levels to ensure essential parts are in stock. Provide ongoing training and mentorship to the service writer team, fostering a culture of learning and improvement. Handle customer concerns or complaints with professionalism, aiming for timely and effective resolution. Ensure compliance with safety protocols and local regulations. Continuously look for ways to improve efficiency and enhance the customer experience.

Qualifications:

Strong understanding of automotive services, repairs, and systems. Excellent communication skills, with the ability to build rapport with customers and manage a small team. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Proficiency with service writing software and computer systems. A customer-first attitude and a commitment to delivering exceptional service. High school diploma or equivalent (automotive certifications are a plus).

Why Join Us?

Competitive pay and benefits, with opportunities for growth within the company. A family-oriented, collaborative work environment where your ideas and contributions are valued. Direct involvement in shaping the direction of a small, locally owned business. Flexible, friendly work culture that prioritizes work-life balance.

How to Apply:

If you're looking to be part of a small, community-driven business where you can truly make an impact, we want to hear from you! Please send your resume and a cover letter outlining your experience to [Your Application Email]. Be sure to include " Service Manager" in the subject line.

We look forward to meeting you and discussing how you can contribute to the continued success of our business!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k) matching Employee discount Health insurance Paid time off
Work Location: In person