Job Description

SALARIED EXEMPT - $61,708 - $95,900

QUALIFICATIONS

Self-motivated and willing to learn Takes pride in their work Adaptable to changing priorities Good work ethic and positive attitude Good communication skills High level of integrity Basic understanding of financial principles relative to Service Department operations Proficient with computer applications Familiar with John Deere and/or competitive products Ability to analyze and interpret internal reports Ability to work extended hours Ability to successfully complete a pre-employment background investigation and drug test Forklift experience (preferred)

EDUCATION

Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations

JOB RESPONSIBILITIES

Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction. Creates annual Service Department(s) goals and budget, in alignment with the organization's financial and operational objectives. Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals. Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams. Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge. Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing. Reviews work orders for completeness and accuracy prior to customer billing. Ensures all departmental tools, equipment, and vehicles are in good, safe working order. Manages recruiting, staffing and employee development activities for employees reporting to this position. Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians. Work with sales team and customers to schedule delivery driver(s) pickups and deliveries. Other duties as assigned by Manager.

PHYSICAL DEMANDS

Periodically sit at desk and/or walk around facility for oversight of operations Assist with loading and unloading trucks * Ability to lift items weighing up to 50-75 lbs