Job Description

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Do you want to join us in helping to fight the world\xe2\x80\x99s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Service Hub Coordinator to

Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what\xe2\x80\x99s possible in healthcare to help improve people\xe2\x80\x99s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Service Hub Coordinator, you will be responsible for:

• You respond to requests from internal Siemens Healthineers employees, customers, and third party service providers to facilitate documentation and information needs

• You support on-site customer-facing personnel (i.e. Regional Service Managers, Customer Service Engineers, Account Executives) through construction of presentation material and metrics gathering in order to display service contract performance.

• You will manage ticketing intake system in collaboration with peers to ensure workload balancing and appropriate request response time.

• You will respond to internal and external inquiries received through Service Hub team mailbox in order to ensure customer needs are met.

• You will recommend improvements and enhancements to the customer experience to the broader organization; support the implementation and testing of these enhancements in collaboration with peers.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• Must have strong presentation skills and be comfortable leading discussions with internal and external audiences.

• Positive attitude and passion for customer service.

• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.

• Experience communicating ideas and rationale to internal teams and customers.

• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems with a high level of professional integrity.

• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.

• Strong PC skills (Microsoft Office software like Word, PowerPoint, Excel, and Outlook).

• Knowledge of SAP a plus, but not required.

Required skills to have for the success of this role:

• 2-5 years\xe2\x80\x99 experience in a customer relationship-focused role in a fast-paced environment.

• Associate degree or equivalent experience required.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

Successful candidate must be able to work with controlled technology in accordance with US export control law.\xe2\x80\x9d \xe2\x80\x9cIt is Siemens Healthineers\xe2\x80\x99 policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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