Job Description

Job description

Are you friendly, good natured, and have a passion for helping people? Do you take pride in the experience your customers receive and strive to do your best to make someone's day better? We're looking for an individual with the right blend of customer service, organizational and time management skills, and overall aptitude to be the first point of contact for our customers visiting our service departments. If this sounds like you, we should chat!

What We Offer:

Health/Dental/Vision Insurance 401k retirement plan Paid Time Off Short and Long-Term Disability Insurance Customer and Employee Referral Programs Career Advancement Opportunities Employee discounts on sales, parts, and service

Primary Responsibilities:

Greets all customers entering the service area with a friendly, upbeat attitude. Answers their questions, begins the write-up process, or directs them to the appropriate person or location. Records customer's name, VIN, tag number, and mileage. Performs vehicle walk around to notate vehicle condition including any existing vehicle damage. Helps to controls service traffic flow and parking. Ensures that vehicles are parked in assigned areas, are locked, and all keys are marked and put away correctly. Provides coverage for Service Advisors during breaks or time off. Helps to answer incoming calls and makes and records service appointments for customers. Helps to maintains clean and safe service drive and service write-up areas. Works with others to assist all departments in maintaining an above market Customer Satisfaction Index (CSI) score and/or above market retention metrics.

Job Requirements

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Qualifications:

Valid Driver's License w/ acceptable driving record Excellent oral and written communication skills with a strong attention to detail Be a dedicated, energetic, team player with eagerness to improve the customer experience Time management skills and the ability to complete multiple projects on time with varying timelines and priorities Must be able to work full-time, M-F

Bill Dodge Auto Group is an equal opportunity employer committed to diversity and inclusion.

$Ol35

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