Service Desk Engineer-4 Job in Realign

Service Desk Engineer 4

Malvern, PA, US, United States

Realign

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Job Description

Job Type: Contract

Job Category: IT

Service Desk Engineer

Location: Malvern, PA - 5 days onsite (LOCAL CANDIDATES FOR ONSITE CLIENT EVAL)

Duration: 6 months

local candidates needed for onsite client eval

1st agent : 7 am - 4 pm EST

2nd Agent : 7:30 am - 4:30 pm EST

3rd Agent : 8 am - 5 pm EST

4th Agent : 8:30 am - 5:30 pm EST

For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).

Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned. Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds. Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors. Provide self-serve capabilities for common requests for Service Desk. Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks) Support Major Incident calls for Workplace Services
Required Skills

DEVOPS ENGINEER

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