Job Description

:

Level 2 Service Desk Analyst Responsibilities:

Systems administrator responsible for tracking changes and additions to the web help desk ticketing system Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts Responsible for shipping and disposal of end-of-life assets to the warehouse Password and access request for new hire email and initial setups PC refresh tracking and implementation HQ Communications/AV assistance in multiple conf rooms Customer Support for both internal and external Customers. Knowledge of Google, Microsoft, Adobe systems.

Additional Information

Please be advised of the location. It is North Phoenix. Resources submitted to 8236 may reapply.

At least an associate's degree (If not mentioned on Resume, it will be rejected)

Required Skills

2+ years of IT Experience as a Service Desk Analyst At least an associate's degree (If not mentioned on Resume, it will be rejected)

Preferred Skills

Ticketing experience Google Suite/Google Workspace Experience Microsoft office suite experience Adobe Experience * End of life (EOL) assets (IT asset management)