Job Description

Classification: Contract
Contract Length: 12 months
Job ID: 16282546

CereCore\xc2\xae provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America\xe2\x80\x99s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.

CereCore is seeking a Service Desk Analyst to join our team in Nashville, TN.

JOB SUMMARY (Primary purpose of the position.)
Second-level support for desktop support trouble tickets, performs setup for new or replacement desktop computing equipment, orders warranty parts, and conducts repairs on desktops, laptops, and some printers. Perform setup and break/fix support for mobile messaging devices. Setup and break-fix for IP Telephony devices. Occasionally works with other IT&S departments as needed for larger problems relating to campus computing support.
A thorough understanding of the desktop environment and a solid understanding of technologies that touch the desktop (network, server environment, active directory, security standards) are required. Must be a team player, show leadership, and have a customer-focused attitude.
Will provide creative and innovative ideas and approaches that will improve the performance of the HCA desktop environment. Provides support to other team members as necessary. Demonstrates an excellent customer service attitude.

GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)

• 2nd level support desktop break/fix trouble tickets according to department SLA\xe2\x80\x99s. Includes warranty repair for Dell machines and some printers.
• Escalates third-level issues as necessary.
• Ability to prioritize work and multi-task.
• Set up new desktop equipment for users including mobile devices.
• Assist with departmental projects and provide technical input during plan/build phase and team leadership during implantation phase of projects.
• Take on department maintenance responsibilities and serve as department representative for some monthly collaborative department meetings and vendor meetings.

AREA OF EXPERIENCE (Minimum relevant work experience for successful job performance.) (Check one)
AREA

• Windows XP/7
• Basic networking principles
• Microsoft Office 2010 Professional
• Mobile Messaging device support
• SCCM Administration/troubleshooting
• Full Disk encryption product support/admin

YEARS OF EXPERIENCE

• 1-3 years

CERTIFICATIONS REQUIRED

• Comp TIA certification preferred.
• College graduate preferred.

EDUCATION REQUIRED

• High School Graduate/Equivalent

SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits,; e.g., RN, CPA, able to type 90 wpm, detail orientation.)

• Systems/Network Administration experience in an NT enterprise environment.

Must have experience with:

• Windows 10
• Active Directory
• Networking concepts
• Experience working in Microsoft Office Suite
• Troubleshooting skills
• Customer service attitude
• Excellent written and oral communication skills for both technical and non-technical audiences.
• MCP or Comp TIA A+ Network+ College graduate preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

• Prolonged sitting at Monitor
• 24X7 on call rotation.

What are must-have desired traits/experiences that the Manager would most like to see?
1. 1- 3 years hands on desktop support experience
2. Excellent communication skills
3. Customer service mindset

\xc2\xb7 Is this position remote/onsite? -
o If on-site - is the position located in a patient-care facility? This position is on-site at the Capitol View building (Healthtrust)
o Is there a dress code/uniform for this position? Business casual (no jeans or tennis shoes
o Are there any requirements/health screening for this facility? None
\xc2\xb7 What is the planned work schedule for this contractor (work hours)?
o M-F 8-5
\xc2\xb7 What is the interview process? (video, on-site, duration etc\xe2\x80\xa6)
1st interview -30 minute video call over webex
2nd interview \xe2\x80\x93 1 hour in person interview with senior members of the team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

CereCore