Job Description

Service Department Manager

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Location:

Avon, IN

Champion Chevrolet of Avon, the

fastest-growing Chevrolet store in the State of Indiana

, is looking for an experienced

Service Department Manager

to lead our high-performing service team. This role is responsible for driving profitability, ensuring an exceptional customer experience, developing our people, and maintaining strong process discipline in a fast-paced dealership environment.

Why Work With Us

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Champion Chevrolet of Avon is more than just a dealership. We're a family-owned, award-winning team committed to excellence. We've been recognized as

DealerRater Chevrolet Dealer of the Year four times

and earned the

Consumer Satisfaction Award eight years in a row

. Backed by the strength of the

Romain Automotive Group

, you'll find a culture built on teamwork, accountability, professional growth, and doing things the right way.

What You'll Do

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Lead day-to-day Service Department operations (lane management, dispatch, workflow, quality control) Ensure exceptional customer service and protect CSI performance Coach, train, and develop advisors, technicians, and support staff Monitor key fixed ops metrics: ELR, productivity, efficiency, RO count, warranty compliance, and gross targets Oversee warranty submissions, repair order accuracy, and GM compliance Partner with Parts, Used Cars, BDC, and Accounting to support dealership goals Manage used car recon workflow and ensure timely completion Resolve escalated customer concerns quickly and professionally Drive continuous process improvement and maintain a safe, organized shop

What We're Looking For

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5+ years of automotive service management or advisor leadership experience (GM preferred)

Strong understanding of fixed operations, warranty, and OEM processes Proven ability to lead a team in a high-volume dealership environment Excellent communication, leadership, and problem-solving skills Experience with Dealertrack DMS, Xtime, and GM tools (or willingness to learn) Professional, customer-focused, and team-oriented mindset

Compensation & Benefits

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$135,000 - $180,000/year

(DOE and performance plan) Medical, dental, vision, and life insurance 401(k) with company match (including Roth options) Paid time off, holidays, and employee discounts Ongoing training and career growth opportunities

Apply today to join the fastest-growing Chevrolet store in Indiana and help lead one of the top service departments in the state!