Job Description

Overview

At

SRV Refrigeration

, we're revolutionizing the refrigeration and HVAC industry with innovative solutions and forward-thinking technology. As a new and rapidly growing company, we pride ourselves on delivering high-quality results while fostering a supportive and collaborative work environment.


If you're ready to grow your career and work on impactful projects, SRV Refrigeration is the place for you!

Job Type:

Full-Time

Location:

Idaho Falls, ID

Pay Range:

$20-$25/hour (based on experience)

Benefits:

Health, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

and Paid Holidays

The Dispatcher Coordinator position for SRV involves managing the scheduling and coordination of service calls, ensuring that technicians are dispatched efficiently to handle customer issues. Here are some of the key responsibilities and skills for this role:

Responsibilities:

Assign service calls to technicians based on location, skill level, and urgency. Monitor technician routes and timeframes to ensure timely responses to customers. Adjust schedules as necessary due to emergencies or delays. Serve as the point of contact for customers to schedule service or follow up on ongoing jobs. Communicate with clients to provide updates on service times and resolve any concerns. Ensure accurate record-keeping of work orders, including details about customer issues, technician actions, and parts used. Maintain service logs and ensure technicians submit reports after each job. Communicate with field technicians to provide them with necessary updates, tools, or instructions. Track technician locations and provide real-time assistance as needed. Address any scheduling conflicts, delays, or issues with service calls. Handle emergency situations that may require immediate attention from technicians.

Skills and Qualifications:

Strong ability to prioritize and manage multiple service calls and technicians. Ability to adapt quickly to changes and keep everything running smoothly. Excellent communication skills, both verbal and written, to effectively interact with customers and technicians. Ability to relay information clearly and concisely. Ability to resolve issues related to scheduling conflicts, technician availability, and customer complaints. Careful attention to job details and accuracy in records, including managing service calls and ensuring proper documentation. Familiarity with commercial refrigeration systems is a plus, as it will help understand the nature of the service calls and assist in dispatching appropriately. Prior experience in a dispatcher or coordinator role, especially in service industries, would be beneficial.

Work Environment:

* The position is office-based, Monday - Friday, 8 am - 5 pm, with close coordination between the field technicians and the customer service or operations teams.