Service Coordinator
North Charleston, SC 29418, United States
Job Description
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Join Hiab\'s journey - Together, we keep everyday life moving to build a better tomorrow Purpose of the job: The purpose of the role is to manage the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Main tasks and responsibilities:
- Provide first point of contact to customers/visitors/callers.
- Troubleshoot customer issues to determine proper resolution.
- Create customer quotes for service and repairs.
- Handle and schedule planned maintenance and contractual appointments with customers.
- Create estimates for customers \xe2\x80\x93 review estimates greater than $10,000 with District Service Manager.
- Initial contact for service complaints.
- Quality control check for work orders turned in.
- Handle and schedule inbound Service appointments.
- Communicate the results from scheduling through required reporting.
- Update partner functions and customer/equipment data.
- Scheduling and dispatching appointments.
- Manage DOT hours of service.
- Work closely with Business Development to ensure maintenance plans are kept on schedule.
- Verifying required parts have been delivered to Field Technicians.
- Fleet management for service vehicles.
- Other duties, as assigned.
- High School diploma or equivalent
- 3+ years of dispatching experience preferred.
- 5+ years of customer service experience preferred.
- Experience using Salesforce and SAP.
- Possess strong organizational skills.
- High attention to detail.
- Working knowledge of applicable regulations.
- Quick and confident with decision making.
- Must have a working knowledge of the geographical area in which you are covering.
- Working knowledge of DOT hours of service.
- Can handle multiple duties with good time management.
- Highly customer service oriented as well as a good leader to the team.
- Can troubleshoot equipment issues with basic technical knowledge.
- Able to develop a professional rapport with both customers and technicians.
- As low as $0 premium!
- 401k program with company match
- Personal time off and company-paid holidays
- You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
- Opportunities for career growth and competitive salary commensurate with experience
- Company mentoring program
- Tuition reimbursement for job-related continued education.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Day shift
- Monday to Friday
- Bonus pay
- North Charleston, SC 29418: Reliably commute or planning to relocate before starting work (Required)
- High school or equivalent (Required)
- Dispatching: 1 year (Preferred)
- DOT: 1 year (Preferred)
- SAP: 1 year (Preferred)
- Salesforce: 1 year (Preferred)
- Customer relations: 1 year (Preferred)
- Health insurance
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Job Detail
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Job IdJD4262556
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNorth Charleston, SC 29418, United States
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EducationNot mentioned