Job Description

Metro Building Services

, headquartered in Mississippi with locations in Louisiana, Metro Mechanical, is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.


We are looking for a

Service Coordinator

to join our

Hammond, LA

team!

Main Responsibilities:

Greet all visitors courteously, determining their needs and directing them to the proper departments. Dispatch service technicians and schedule team labor for maintenances and/or repairs. Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred. Process work orders from beginning to final review to include verbiage and tool/misc./part changes. Provide administrative support to team members as needed. Assist and support other team members when needed or in their absence. Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers. Maintain company confidentiality. Attend and participate in all meetings, training, and activities as required. Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.

Preferred Experience:

At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent. At least 1 year of customer service experience.

APPLY TODAY!