Job Description

Job Purpose

The Service Coordinator plays a critical role in the smooth operation of service and maintenance activities for material handling equipment such as dock equipment, commercial and residential doors, racking systems and more. This position is responsible for scheduling and dispatching field technicians, managing work orders, coordinating with customers, and ensuring timely completion of repairs and preventive maintenance. Acting as the central hub between service teams, parts departments, and clients, the Service Coordinator ensures excellent customer service and operational efficiency. Strong organizational skills, attention to detail, and the ability to manage multiple priorities are key to success in this role.

Primary Job Responsibilities

Provide updates on job status to customers. Serve as the first point of contact for service requests. Relay service requests to service team. Meet with service managers to review the daily schedule and assign schedules to technicians. Assign technicians to service calls, planned maintenance or installations based on location, skill set and urgency. Optimize daily routes for service technicians to minimize downtime and travel time. Relay scheduled jobs to technicians along with materials they need and material location. Work with parts specialist to ensure parts are available for dispatch. Maintain and update service logs and job notes. Ensure accurate documentation for billing and warranty claims. Prepare service reports for customers and internal review. Communicate between sales representatives and sales managers status of jobs and scheduling up to three months out. Communicate service technicians needs for specialty tools, safety gear or training.

Supervisory Responsibilities

This position does not require any supervisory duties

Physical Demands

Occasionally lifts 10-20 lbs; boxes, paperwork Performs 6 hours of an 8 hour work day in a sitting position behind a desk Operates a fax & copy machine Frequently types on a keyboard Frequently lifts phone receiver to speak with customers and employees Reaches overhead to file paperwork Occasionally works in warehouse and showroom Climbs stairs to employee lounge and conference room

Cognitive Demands

Calculates unit pricing for parts & services on excel spreadsheet Uses a calculator to determine percentage of customer vs vendor pricing Is proficient on how to determine cost and profit Applies good reasoning to determine customer's needs

Attitude/Aptitude

Has a positive attitude towards job duties Is a team player Works well under stress Ability to control emotions Makes good decisions Works independently to complete workload

Work Environment

The front office area can be cool and dry Noise level is low, ringing phones

Work Schedule

The hours for the position are 6:30:00am-4:30:00pm or 7:00am-5:00pm Monday thru Friday

Qualifications

Employee must be able to execute strong customer service skills Proven administrative experience; minimum of 2 years in previous administrative position Knowledge of inside and outside sales Proficient in Word & Excel

Preferred Qualifications

Knowledge of P21 and Salesforce Familiarity with brands like Rytec, Clopay, CHI, PowerAmp and KwikWall Associates or Bachelor's Business Degree
This job description may not be all inclusive. There may be other duties the employee is called upon to do in their position.

Barron is an Equal Opportunity Employer

Work Remotely

No
Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance
Work Location: In person