Job Description

Job Summary

& Reporting Relationships:

The Service Coordinator role is to use client relations administrative, and organizational skills to support a high level of service for all clients. The Service Coordinator ensures exceptional customer service in all aspects of their position.

The Service Coordinator reports to the General Manager with a dotted line to the Service Manager. The Service Coordinator schedules daily activities for Service Technicians. Coordinates, schedule, and dispatch service technicians for service calls. The Service Coordinator will set Service Technicians up for success with service parts needed for daily jobs. The service coordinator will also be responsible to ensure that the service technicians have their notes in after each call and upload all notes and picture into our tracking system. The service coordinator will also send out invoicing for all service calls and coordinate with the service manager for parts that need to be ordered.

Position Requirements & Responsibilities:

Responsible for administration, scheduling, and following up of service request. Create service work orders in accordance with the company procedures and ensure that all work completed is documented. Ensure that all service jobs are documented is up to date, completed, and accessible on the server as service work is created and completed. Supervise service techs to ensure adherence to best practices and compliance with regulations. Foster positive relationships with clients to enhance service delivery. Schedule and dispatch appropriate resources to maintain the highest level of customer satisfaction possible through coordination with Service Technicians Provide client service support by phone and all other forms of communication, with the utmost professionalism and concierge-level customer service. Manage the expectations of clients, contractors, and other subcontractors to ensure that they remain realistic and attainable Maintain proactive and regular communications, in writing as necessary, with clients, contractors, and other stakeholders to keep others informed about job progress and schedule Conduct client follow-up discussions to ensure that the job was completed to satisfaction. Ensure that all equipment and materials required for any service project are requested, received, staged, and available for scheduled service call Ensure that service projects are delivered on time. Perform other related duties as required.

Knowledge and Skill & Abilities:

Knowledge - Must have proficient knowledge in the following areas:

Generally accepted project management practices Project management tools and/or software packages Fireplace and construction industry terminology

Must be able to demonstrate the following skills:

Excellent interpersonal skills Exceptional customer service skills Team building Analytical and problem-solving skills Decision making ability Effective verbal, written, and listening communication Verbal and written fluency in English Organizational skills Attention to detail Proficiency with word processing and spreadsheets Time management

Personal Attributes - Must demonstrate the following personal attributes:

Honest and trustworthy

Respectful

Flexibility in schedule and work requirements

Solid work ethic

Self-motivated

Dedicated to details and follow through

Abilities - Must be able to perform the following tasks:

Lift and transport up to 50 pounds

Travel across uneven ground while carrying a load

. Walk into all warehouse to pull parts for upcoming service calls.

Wear hard hats and other PPE as required by work sites

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off
License/Certification:

Driver's License (Required)
Ability to Commute:

Bozeman, MT 59718 (Required)
Ability to Relocate:

Bozeman, MT 59718: Relocate before starting work (Required)
Work Location: In person