Job Description

Cogswell Sprinkler is a leading provider of fire protection solutions in the New England area. Since our founding in 1982, we have been dedicated to the design, installation, maintenance, and inspection of top-tier fire sprinkler systems. Our commitment to safety and quality has earned us a reputation for excellence in the industry. We are looking for motivated individuals to join our talented team and help us continue to protect lives and properties with cutting-edge fire protection technologies and services. Be a part of a company that values innovation, craftsmanship, and client satisfaction.



Due to continued growth, we are looking for a Service Coordinator to join our team in Worcester, MA. In this role, the Service Coordinator will be responsible for the accurate completion and maintenance of customer accounts, jobs and invoicing.

JOB RESPONSIBILITIES:

Opens new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job. Assists in obtaining information needed for each job such as, PO#'s, tax-exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information. Ensures all materials for the job are entered into the system to ensure the correct costing. Maintains an accurate database, ensuring that all customer information is correct (Including customer and site set up). Reviews and completes certified payroll for each job, when required. Accurately prepares and invoices customer per the requirements of the job and the customer to ensure that billing procedures are followed. May possibly include credit and rebills, if necessary. Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed. Works closely with sales/project managers to make sure invoicing is being completed in a timely and accurate manner. Enters employee and service technicians weekly time into the payroll system, ensuring accuracy. Scans and uploads all necessary documents into each customer folders/files within the electronic document storage system. Follow up with customers on outstanding invoices, ensuring that customers have been accurately invoiced and all documentation is present. Works on the daily schedule for service technicians. Other related duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

High School Diploma/GED Associate's Degree preferred Previous experience in an administrative setting or equivalent combination of education and experience. Previous experience in fire protection industry a plus. Strong customer service skills. Good oral, written and telephone skills. Time management, organizational and interpersonal skills Moderate to advanced computer skills (Microsoft products, AS400 system) Ability to read, analyze, and interpret general business procedures and regulations. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to calculate figures and amounts such as taxes, discounts, interest, commissions, etc.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver's license

PHYSICAL DEMANDS and WORK ENVIRONMENT:

Office environment - moderate noise Mostly sedentary role with the need to move about the office to copy, scan, fax and file. Will require opening of heavy file cabinets with bending, stooping or kneeling to file. May require light lifting of storage boxes or other light office items.

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose

Davis-Ulmer Family of Companies?

Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately. Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of. Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone. Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry. Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term. Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."



Equal Opportunity Employer, including disabled and veterans.