Job Description

What You'll Do:

Take incoming member service related phone calls such as balance inquiries, conducting transactions, initiating various account file maintenance requests, and other service related requests. Conduct member interactions efficiently by meeting average handle time metrics, following stated processes and procedures and mitigating fraud and risk to the credit union through remote communication channels. Actively seek opportunities to educate members on additional products and services, to support our growth and self-service initiatives. Deliver exceptional service by living out our mission, vision, and core values and meeting our service level expectations. Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

Health Insurance (only employee premium paid) Short and Long Term Disability Life Insurance and AD&D

Benefits:

Dental & Vision Insurance Health Care and Dependent Care Flex Spending Accounts 401K Plan with match (based on length of employment)

Perks:

Generous paid time off- Earn over 3 weeks of PTO during your first year of employment Holidays- 11 observed holidays in addition to paid time off Tuition reimbursement- Up to $5000 per year Performance based Incentive program

What You Need To Succeed

: (qualifications/experience/certifications, etc.)

1 year experience in a customer service related role Ability to follow written processes and procedures, utilize resources, and seek assistance as needed Excellent customer service, communication and listening, and organizational skills Prior call center, phone support, or financial services experience (preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 20 pounds. Vision requirements include close and classroom vision. Rarely required to travel by automobile. * Occasionally required to work other than normal business hour