Job Description

Now Hiring: Customer-Focused Service Advisor - Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence - Guide Customers Through a 5-Star Service Experience!

We're looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you'll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

We want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location: 10100 Atlantic Avenue, Jacksonville, Florida 32225

Competitive Compensation

What You Will Be Doing:

Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation Maintain accurate records by recording problems and corrective actions planned Update job knowledge by participating in educational opportunities; reading manufacturers' publications Other duties as assigned

What You Bring to the Table:

Excellent customer service skills Minimum 1 - 2 years in a customer service role Auto experience considered an asset Valid Driver's License Able to work flexible hours within our business hours including Saturdays

So why work for us?

A high energy, fast paced and fun work environment with various initiatives and rewards Individual and team-oriented coaching, mentoring, and training Opportunities for career path planning, growth, and advancement from within Health & wellness benefit enrolment opportunities On-site Parking 401k Match

#INDFMM

We are an equal opportunity employer, and hiring decisions are made without regard to color, race, religion, creed, sex, pregnancy, sexual orientation, gender identity, age, ancestry, national origin, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.


Under the Americans with Disabilities Act and certain state and local laws, qualified individuals with known disabilities will be entitled to reasonable accommodation





We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.