Job Description

Service Advisor - Freightliner-Western Star-Detroit Diesel-Cummins Dealer

Freightliner of Miami is looking for individuals looking to grow their career and that want to have an opportunity, based upon performance and aptitude, to become an integral part of the team.

Service Advisor Duties:

Promptly greet customers. Perform a walk-around of vehicle to document existing damage, tire condition, and note any opportunities to provide services. Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records. Verify warranty and service contract coverage by examining records; explaining provisions and exclusions. Understand the technician's diagnosis and service recommendations. Verify availability of required repair parts. Generate service order estimates and quotes for customers based upon a menu of recommended services. Explain cost, service process and time requirements to customers in detail. Monitor repair progress. Explain any cost adjustments to customers. Maintain satisfactory Customer Service scores as prescribed by the Manufacturer and Dealer. Schedule appointments and maintain an organized schedule. Conduct post-repair follow-up. CDK experience preferred
Job Qualifications:

Must be a team player and detailed oriented. Customer service skills, follow up and sales experience. Must have valid driver's license, CDL a plus.
Benefit package that provides $0 deductible medical insurance, vision, and dental. STD, LTD, life insurance, supplemental plans, vacation, holiday pay and referral program.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person