Job Description

Service Advisor - Joey's Auto Shop - Des Moines, IA

Pay: 50,000 to 75,000+ per year, salary with performance bonus, depending on experience

Ever felt like you care more about the customer than your boss does?

Joey opened this shop after years of watching tickets get "massaged," recommendations changed, and customers sold work they never really agreed to. He built Joey's Auto Shop so the front counter and the shop could work together, not against each other. Clear communication. Honest recommendations. No games.

Now Joey is looking for a Service Advisor who is not just good with people, but rock-solid with process. Someone who will follow the playbook, help improve it, and hold the line in a positive way.

This is a great fit if you see yourself as the calm, organized center of the shop.

Why this role is different

Stable, rewarding pay Salary in the low 50s to mid 70s depending on experience and performance Performance-based bonus tied to real results, not random pressure Clear expectations around numbers and success, so you know what you are working toward Real life outside of work Monday to Friday, 7:30 to 5, no weekends Flexible when life happens, especially for family and personal needs 4,850 dollars per year health, vision, and dental stipend paid weekly, you choose your own plan and providers 7 paid PTO and sick days after 90 days 6 paid holidays plus a bonus paid day after Thanksgiving Birthday and work anniversary lunches, food for wins and holidays, popsicles and cold treats in the summer

The culture you will help protect

Joey has already made tough calls to remove "culture killers," even in key roles. That's not just talk, it is how he runs the place.

Core values: Trust, Commitment, Care Gossip and drama get shut down, not entertained Daily morning meetings so everyone knows the plan for the day Techs and advisors are encouraged to communicate directly, not hide behind tickets Relaxed but professional environment with strong inspections and accurate information
You are not walking into chaos. You are walking into a shop that wants structure and needs someone to help keep it on track.

What you will actually do all day

Greet customers on the phone and at the counter, and really listen to their concerns Build clear, accurate repair orders that techs can trust and work from Review digital courtesy inspections, prioritize work, and present it in a way that feels honest, not pushy Keep customers updated through the day so they never feel forgotten Manage the schedule so diagnostics are handled early and repairs flow in the afternoon Use the shop's processes and SOPs consistently, and speak up when something needs to be tightened or improved Help set the tone in the morning huddle and keep the day moving according to the plan
This is not just "smile and answer phones." This is a key role in how the shop runs.

The shop and tools

Modern, heated facility, built in 2019 9 bays, 8 hoists, clean and organized layout TekMetric shop management system General repair on domestic, Asian, and European vehicles, very little diesel Drop-off model with very few waiters, so you can actually manage the flow instead of babysitting a waiting room Google-based systems for communication, SOPs, and documents, with a digital handbook and procedures you can reference

Training, growth, and leadership

Joey is not looking for an "order taker." He wants someone who can help lead.

Advisors are enrolled in The Institute's APG program for service advisors Ongoing training through Today's Class for customer service, communication, and sales Joey is in The Institute's MPG program and invests in leadership and systems Regular one-on-one conversations about your goals and how you want to grow

You will be a great fit here if

You naturally follow process and notice when steps are missed You like checklists, structure, and clear expectations You are comfortable holding yourself and others accountable in a respectful way You are good with people: professional, patient, and able to explain things clearly You can balance what the customer needs, what the tech needs, and what the shop needs You are not interested in drama or shortcuts You have service advisor or strong customer service/sales experience, ideally in automotive.
If this sounds like you, we're ready to chat!

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Experience:

Service Advisor: 2 years (Preferred)
License/Certification:

Driver's License (Required)
Ability to Commute:

Des Moines, IA 50321 (Required)
Work Location: In person