Job Description

Athens, AL (Tanner)


Type of Employment Full Time
TriGreen Equipment is seeking a detail-oriented and customer-focused

Service Advisor

to support the daily operations of our Service Department. This role is ideal for someone with strong organizational and administrative skills who enjoys working in a fast-paced environment within the

agricultural, lawn care, or equipment service industry

.



As a Service Advisor, you will be responsible for maintaining accurate service records, managing work order processes, and handling warranty claims, all while providing excellent support to our customers and technicians.


###

Primary Objective:

The

Service Advisor

ensures timely and accurate processing of work orders, warranty claims, and service records while supporting the overall efficiency and profitability of the

Service Department

. This role plays a key part in ensuring customer satisfaction through organized communication and reliable service processes.


###

Key Responsibilities:

Represent

TriGreen Equipment

professionally at all times through proper appearance, behavior, and communication, in line with company policies. Open and manage work orders under the direction of the

Service Manager

or

Shop Foreman

, ensuring all details are tracked until closed and invoiced. Process

warranty and product improvement claims

, including calculating charges, submitting paperwork, and performing follow-ups to ensure maximum reimbursement. Maintain an up-to-date

service library

, including bulletins, manuals, videos, and other reference materials. Organize and manage

service department records and filings

efficiently. Update

customer profiles

using data collected from work orders such as equipment hours and maintenance history. Maintain inventory of

service accessories and shop supplies

; prepare purchase requests for managerial approval. Collect payments from customers prior to releasing serviced equipment. Support technicians in locating parts and supplies during the service process. Perform additional duties as assigned by the

Service Manager

or other supervisors.
###

Education, Skills & Experience Requirements:

High School Diploma or GED

required. Thorough knowledge of

service department operations and accounting procedures

. Familiarity with office administration practices and filing systems. General understanding of

mechanical and technical terminology

related to equipment service. Strong computer skills, including experience with service software, Microsoft Office, and database entry. Ability to work

flexible shifts

, including weekends and holidays as needed. Excellent communication skills and ability to work collaboratively in a

team-oriented environment

. Strong attention to detail, with the ability to manage multiple tasks and deadlines. Must be physically capable of lifting at least

75 pounds

and performing physical tasks including bending, squatting, standing, and prolonged sitting.
###

Why Join TriGreen Equipment?

At TriGreen Equipment, we are committed to delivering top-tier service and building long-term relationships with our customers. As a

Service Advisor

, you'll be part of a supportive, team-oriented workplace where your contributions make a real impact.



We offer:


Competitive compensation Career development opportunities A positive and collaborative work environment Comprehensive benefits including health, dental, vision, and 401(k)
###

Apply Today!

If you're organized, customer-focused, and ready to grow your career in the

agriculture and equipment service industry

, apply now to become a

Service Advisor

at

TriGreen Equipment

in Athens, AL.


###

Pre-Employment Requirements:

* This position requires the successful completion of pre-employment screenings, including a

drug screen

.