Job Description

Server: Riverboats at the Gateway Arch ($15.00/hr +$500 Hiring Incentive)
Mission
Come help the Riverboats at the Gateway Arch serve their guests in a professional and friendly manner! The Riverboats at the Gateway Arch are looking for servers that can function as part of a team while maintaining a fun and energetic environment for our guests! Join us in serving delicious food to guests on our cruises and at the Paddlewheel Cafe! To acquire more information about our available serving positions, please see the following information.
Expectations

• Always have a positive, friendly, and approachable demeanor while having fun!
• Continually exceed guests' expectations by always having a guest first attitude.
• Be prompt and accountable when you are scheduled to work.
• Follow the dress code by wearing your uniform.
• Maintain an alert, professional appearance even when not actively engaged with guests.

Key Responsibilities

• Ensure excellent guest service by taking food and beverage orders accurately and efficiently.
• Deliver orders to guests in a timely manner, ensuring presentation and quality standards are met.
• Refill drinks and attend to any additional needs of passengers throughout their dining experience.
• Clear and reset tables promptly during cruises and after guests have finished their meals
• Ensure dining and all other areas of the vessel are clean and well-maintained at all times.
• Work closely with kitchen staff and other team members to ensure smooth operation and guest satisfaction during cruises.
• Assist with the setup and break down of dining areas before and after service.
• Efficiently flip the boat and coordinate with team for seamless transitions between different charters/dinner cruises ensuring all settings and preparations meet guest standards.
• Adhere to all safety protocols and guidelines including complying with health and sanitation regulations.
• Maintain knowledge of pricing, menu items, and general cruise information.
• Monitor and work to achieve daily, weekly, and monthly sales goals at all Points of Sale.
• Participate in team meetings and training sessions.
• Engage incoming and departing guests in a warm, genuine and friendly manner, answer guest inquiry line, provide directions, and help maintain cleanliness and organization of dock when working as a greeter.
• Perform side work duties such as setting up dining area on boat, refilling condiments, rolling silverware, cleaning dock, replenishing concessions, and cleaning menus.
• Assist with stocking and restocking supplies as necessary in the gift shop, dry storage, coolers, etc.

Requirements

• Must be at least 18 years of age.
• Must pass alcohol and drug screening (to include THC).
• Must pass background check.
• Must pass math proficiency questionnaire (located in employee application).
• Willing to work on a moving vessel in water and outdoors (hot and cold environments).

Knowledge, Skills & Abilities

• Exceptional guest service skills
• Ability to learn pricing, menu items, and general cruise information
• Excellent communication and presentation skills
• Able to carry/lift up to 50lbs
• Able to work in a standing position for 3 continuously and up to 9 hours per day
• Ability to continuously carry trays/plates up and down stairs
• Able to bend and stoop

$500 Hiring Incentive

• 1st payment - $150 following successful completion of 30 days of employment
• 2nd payment - $150 following successful completion of 90 days of employment
• 3rd payment - $200 following successful completion of 150 days of employment

*Employees must work at least 15.5 hours per week to be eligible
Benefits

• All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus.
• Free Parking on Riverfront Levee
• Discount at Arch Cafe
• Discount at Paddlewheel Cafe
• Discount at Arch Store
• 2 Free St. Louis Riverfront Cruise tickets

Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 7 a.m. to 1 a.m.
Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 7 a.m. to 1 a.m.
Closed on Thanksgiving Day, Christmas Day, and New Year's Day
Busiest Times of the Year:

• Memorial Day Weekend
• Fourth of July
• Labor Day Weekend
• New Year's Eve

*It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.
Bi-State Development is an equal opportunity employer.

Skills Required