Job Description

Position Overview:

A server within Schulson Collective is responsible for providing exceptional dining experiences by delivering outstanding customer service, ensuring guest satisfaction, and maintaining a high level of professionalism. This role requires a comprehensive knowledge of our menu, the ability to make recommendations, and a focus on upselling. The ideal candidate is a seasoned server with a passion for hospitality and a track record of excellence in a fast-paced dining environment.

Key Responsibilities:

Guest Service:

+ Greet guests promptly and warmly upon arrival.
+ Guide guests through the menu, offering suggestions and answering any questions.
+ Take accurate food and drink orders and relay them to the kitchen and bar promptly.
+ Deliver food and beverages to the table in a timely manner.
+ Ensure guest satisfaction by checking in regularly and addressing any concerns immediately.
+ Provide a memorable dining experience by maintaining a professional and friendly demeanor.

Menu Knowledge:

+ Maintain an in-depth understanding of the menu, including daily specials, ingredients, preparation methods, and allergens.
+ Make informed recommendations based on guest preferences and dietary restrictions.
+ Keep up-to-date with changes in the menu and promotions.

Sales and Upselling:

+ Identify opportunities to upsell beverages, appetizers, desserts, and specials.
+ Promote special events, loyalty programs, and other restaurant services.

Order Accuracy and Timeliness:

+ Ensure all orders are accurately entered into the Toast POS system.
+ Coordinate with kitchen staff to ensure timely and accurate delivery of orders.
+ Handle any order discrepancies or issues with a focus on guest satisfaction.

Cleanliness and Organization:

+ Maintain cleanliness and organization of the dining area, including resetting tables for the next guests.
+ Adhere to sanitation and safety standards at all times.
+ Assist with side work, such as restocking supplies and preparing for the next shift.

Team Collaboration:

+ Work collaboratively with other servers, kitchen staff, and management.
+ Assist teammates as needed to ensure efficient operation and guest satisfaction.
+ Participate in team meetings and training sessions.

Qualifications:

Experience:

+ Minimum of 2-3 years of serving experience in a high-volume, fast-paced restaurant.
+ Proven track record of providing excellent customer service and upselling.

Skills:

+ Strong interpersonal and communication skills.
+ Ability to multitask and manage time effectively.
+ Knowledge of food safety and sanitation regulations.
+ Proficiency with Toast (POS) system.

Personal Attributes:

+ Professional appearance and demeanor.
+ Positive attitude and strong work ethic.
+ Ability to remain calm and composed under pressure.
+ Attention to detail and commitment to excellence.

Physical Requirements:

Ability to stand and walk for extended periods. Ability to lift and carry up to 25 pounds. Comfortable working in a fast-paced environment.

Work Schedule:

Flexible availability, including nights, weekends, and holidays. Part-time and full-time positions available.

Compensation:

Competitive hourly wage plus tips.

More detail about Giuseppe & Sons part of Schulson Collective