Job Description

TAPROOM SERVER, ALTERNATE ENDING BEER CO.

Job Responsibilities:

Serve as a beer guide/ambassador for our guests, providing a unique experience and education for those who are new to craft beer Greet guests and explain our beer and food menu, assist with selections, and take orders in a positive and friendly manner Attend to guests before, during, and after their meals/drinks Assist with any to-go orders, beer and merch at the end of each meal Serve as an information hub for guests on all things related to the brewery/taproom (info on upcoming events, beers, food, specials, etc) Assist the FOH team with side work as needed, including folding linens, to-go packaging, cleaning of taproom, and other service prep/clean-up

Qualifications:

Flexible hours are required (able to work days, nights, weekends, holidays) Knowledge of menu items, including beers, wines, and food Knowledge of POS systems and basic computer skills Working knowledge of craft beer styles Certificates/Licenses: Alcohol Awareness Training (T.I.P.S. Certification), Cicerone Level 1 certification recommended Meets state age requirements for handling alcoholic beverages Able to tolerate pressure and work calmly and efficiently during busy times Exhibits an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations Shows enthusiasm for the job and for Alternate Ending Is considerate, patient and willing to help out fellow employees Is courteous, has a friendly personality and professional appearance. Exhibits strong problem solving, communication, and interpersonal skills. Is observant and thorough, responsible and punctual.

Physical Requirements:

Must be able to stand/walk for 8 hours; bend, push, pull; lift 25-50lbs Frequently stands, walks, talks and hears; uses hands, reaches with hands and arms; occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, taste or smells Environment/Noise: Occasionally works in extreme heat, wet or humid conditions. Noise level is moderate * Occasionally works in outdoor weather conditions