Job Description

The Server Assistant is responsible for always providing prompt and friendly food and beverage service to all our guests by following the brands' standards. This role will assist the server in setting the stage for the guest's experience and is responsible for maintaining the cleanliness of the dining room and the server station during the service. This individual is expected to have basic knowledge regarding our menu, beverage, and wine offerings. The server assistant must be energetic, enthusiastic, highly motivated, and passionate about hospitality, food, and beverage.


####

Essential Function:

Obtain service area assignment at the beginning of each shift



Promptly greet guests as they are seated and bring water to table



Deliver food and beverages from the kitchen and bar to guests in a timely matter



Perform side work at the start, during and end of each shift as required by service station assignment



Remove used tableware between courses and provide tableware for next course


####

Clear tables after guests

Take soiled tableware to dish room and unload, sort and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area



Between the seating's, promptly clean tabletops, chairs, and booths. Check floor and clean as required


####

Reset and arrange tabletop

Inspect assigned restrooms every 30 minutes and clean as needed



Bag and haul trash to dumpster at designated times



Respond appropriately to guest requests



Communicate guest requests to server as needed



Communicate with server and hostess to assure efficient seating, table utilization and customer service



Assist server as needed with food delivery, especially with large parties and during peak periods



Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests



Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)



Be ready and willing to assist fellow server assistants as situations arise



Thank guests as they are leaving



Reports to work on time and as scheduled



Understands shift ends once approved by MOD



Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager



Responsible for the proper use and maintenance of all associated equipment



Follows company guidelines regarding uniforms and personal hygiene



Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately



Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor


####

Departmental Responsibilities:

Arrives punctually for scheduled shifts, adhering to company attendance policy



Demonstrates proper care and respect for company property



Maintains all food and beverage passing areas free and clear of debris



Attend pre-shift meetings and training sessions to stay informed about menu items, specials, and service protocols



Adheres to cleaning checklists and fulfills duties as assigned diligently



Consistently maintaining compliance of restaurant safety policies and procedures



Promptly notifying managers of any customer complaints, comments, or issues



Remains actively engaged and present in the restaurant operations during service hours



Possesses comprehensive knowledge of the beverage menu



Communicates issues or suggestions to the management team for resolution and improvement



Adapts professionally and contributes to teamwork to enhance customer experience



Clears tables and removes dishes promptly after customer departure or as needed



Assists with taking used dishes to the designated cleaning area in the kitchen



Maintains focus and remains on-task throughout the shift



Performs sweeping and mopping of floors, addressing spills or breakages promptly and effectively



Knowledge of food safety and sanitation practices preferred


####

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


####

Education and/or Experience:

A minimum of 1 year experience in a restaurant position



Have working basic knowledge of beer, wine and liquor and common drink recipes



Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management


####

Language Skills:

####

Proficiency in English

Must be able to communicate clearly with managers, kitchen and dining room personnel and guests


####

Physical Ability:

Be able to reach, bend, kneel and frequently lift up to 50 pounds



Be able to work in a standing position for long periods of time (up to 10 hours)



Be able to lift safely and efficiently maneuver items frequently weighing up to 20 to 25 pounds



Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus


####

Competencies:

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things



Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions



Written Communication - Able to read and interpret written information



Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity



Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives



Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments



Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments