Job Description

$16/HR PLUS TIPS

SERVICE ASSISTANT

Buffalo Wild Wings has an atmosphere that creates stories worth telling - for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience here that lasts a lifetime. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.

GAME ON

As a Service Assistant, you know what it takes to take care of guests. You will assist our server and bartender teams in providing guests with friendly and prompt service. How's that for creating legendary experiences?

TURN GAME-TIME INTO STORIES WORTH TELLING

You know the playing field. Preferably, you have prior experience working in a restaurant or customer service role. You are also of minimum 16 years of age (or higher per applicable law) and are certified in state, county, or local food handling and alcohol handling requirements. You have the heart of a competitor - Sportsmanship, Hustle, Spontaneity, Community, and Fun are all part of your player profile. You know what it takes to create legendary experiences between friends and have exceptional guest service skills.

BETTER THAN COURTSIDE

At Buffalo Wild Wings, we foster a winning culture and organization, where our team members enjoy the energy of game time and gain experience for a lifetime. What else is in it for you? Flexible schedule options, discounted meals, medical, dental and visionand advancement opportunity to name a few. Join our team and get ready for a new playing field.
POSITION PURPOSE The Service Assistant position assists the server and bartender teams in providing guests with friendly and prompt service in order to create legendary experiences. RESPONSIBILITIES

Busses, cleans and sanitizes tables and chairs according to company standards

Properly resets tables for future guests

Maintains dining room and bar floor cleanliness throughout service

Ensures FOH High Touchpoint cleaning is completed and documented according to company standards

Scans tables during service and pre-busses tables of existing guests as necessary

Assists in running food to guests' tables, paying close attention to pivot points/seat numbers

Removes dirty dishes from behind the bar as needed and maintenance cleans behind the bar when necessary

Runs bar glass washer or heart of house dishwasher as needed

Refills server and bar ice wells and supplies (takeout boxes, silverware, cups/glassware, cleaning supplies) at the beginning and end of each shift, and during service

Diligently follows safety requirements and models behavior that protects them and others

Stays current on all federal, state, local and company required training and certifications

Other duties as assigned KNOWLEDGE/SKILLS

Superior guest service and hospitality skills

Knowledge of proper sanitation, food safety, RAS and security procedures

Strong verbal communication and interpersonal skills

Skill in time management and organization with attention to detail

Ability to take direction and execute team and BWW objectives

Capacity to follow specific service time and guidelines

Ability to maintain a high degree of pace and intensity for an extended period of time SERVICE ASSISTANT JOB DESCRIPTION BUFFALO WILD WINGS CULTURE Create Legendary Experiences

Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)

Shows an understanding of the organization's products, offerings, and service standards

Understands what makes us different from our competition and the evolving playing field around us

Responds to guest (internal/external) requests and concerns promptly and in a positive manner

Impresses guests (internal/external) with exceptional service and helps create stories worth telling Sportsmanship/Fun

Sees success as the entire team working together

Creates a fun atmosphere for the guest and the rest of the team

Asks for help when needed to get the work done

Makes others feel valued and part of the team

Comes across as friendly, approachable, and upbeat. Engages guests (internal/external) in a way that makes them feel welcomed and recognized

Shows appreciation for the team Hustle

Has a pep in their step providing a high energy event in the sports bar

Quickly recognizes issues and problems that need immediate attention. Uses the BLAST model and calls a "fumble" to resolve the situation

Accepts accountability and feedback for actions and results

Shows initiative and a sense of urgency Spontaneity

Adaptable while being their own authentic self

Looks for and acts on ways to improve business results and personal performance

Accepts and champions change

Thinks ahead SERVICE ASSISTANT JOB DESCRIPTION EDUCATION/EXPERIENCE Required

Minimum 16 years of age (or higher per applicable law)

Certified in any state, county, or local food handling requirements Preferred

Prior experience working in a restaurant or customer service role PHYSICAL DEMANDS This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person