Job Description

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Overview
This is a remote role that may only be hired in the following locations: North Carolina or New Jersey.
This position provides complex technical support to data processing systems through enhancement of related software and processes in the CMS and Marketing Technology engineering team. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
Responsibilities

• System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
• Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
• Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
• Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
• On-call Support - Provides 24/7 on-call support via rotations.

Qualifications
Bachelor's Degree and 4 years of experience in Software application development and maintenance
OR
High School Diploma or GED and 8 years of experience in Software application development and maintenance
Preferred Qualifications:

• Current contractor/contingent worker for First Citizens Bank

AEM & Adobe Cloud Expertise

• 4+ years of experience administering and supporting AEM, AEM Cloud Service, Cloud Manager, and AEMaaCS deployment workflows in enterprise environments
• Strong understanding of AEM security models, including user/group permissions, access controls, IMS roles, and blueprinting permissions across author and publish tiers
• Experience configuring and managing CI/CD pipelines for AEM (Adobe Cloud Manager, Azure DevOps, GitHub Actions, Jenkins, or similar)
• Version control expertise (Git branching, pull requests, release management)
• Ability to troubleshoot build, deployment, and dispatcher/CDN caching issues

Systems & Platform Administration

• Experience managing application configs, OSGi configurations, Sling settings, and dispatcher rules
• Strong understanding of web architectures, CDN behavior, proxies, and caching strategies
• Familiarity with containerized environments (Docker/Kubernetes)
• Knowledge of governance, compliance, and release management processes

Soft Skills

• Strong cross-team communicator (partners with engineering, security, product, marketing)
• Ability to operate in an agile environment and prioritize platform health & reliability
• Documentation mindset (runbooks, platform guides, operational SOPs)

#LI-DNI
This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina, the base pay for this position is generally between $117,409 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Skills Required