Job Description

Description

SAIC is seeking a Senior ServiceNow Engineer to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to manage and oversee the Configuration Management Database (CMDB) to inventory and troubleshoot existing information, as well as, mange integration and discovery processes such as generating patterns in discovery and creating or modifying new and existing patterns in Discovery.

NOTE: This is a Fully Remote / Work from Home position.

JOB DESCRIPTION:

• Primarily responsible for CMDB Discovery and Service Mapping in USACE ServiceNow
• This role is responsible for helping define, implement and integrate Configuration Management policies and procedures to support the ServiceNow configuration management database (CMDB) including governance, accounting/reporting, verification & auditing
• Drive transformation & maturity of the ServiceNow CMDB and service mapping activities to align with the Common Service Data Model (CSDM 4.0) and the USACE ServiceNow roadmap
• Collaborate with the configuration item (CI) Class and/or System Owners to troubleshoot & resolve discovery issues and implement application Service Mapping as requirements emerge and ensuring an accurate representation of the business service
• Maintain & create new midservers & troubleshoot midserver connectivity issues
• Maintain & troubleshoot existing integrations with Microsoft System Center Configuration Manager (SCCM) and LDAP
• Support design, development, and implementation of automated processes for gathering, populating, and maintaining ServiceNow CMDB data (i.e discovery and service mapping)
• This role is the key stakeholder supporting ServiceNow CMDB tasks to include the configuration management plan and standard, monitoring CMDB health, communicating CMDB activities, and assist in training other Technology team members on how to utilize & maintain the CMDB
• Create and/or modify CI Identifiers in addition to creation or modification of discovery probes and patterns where applicable
• Support and maintain configuration management tools to support configuration identification, control, reporting, and delivery assets and configuration items

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors and nine (9) or more years of experience; four (4) years of experience is accepted in lieu of degree
• Experienced at maintaining enterprise hardware and software Configuration Items (CI\'s)

ensuring data integrity, and tracking assets within a ServiceNow Configuration Management Database (CMDB) * Experience with Service Mapping and Discovery processes

• Experience with the Change Management process to understand the changes and impacts within CMDB

REQUIRED CLEARANCE:

• Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
• Must be a current US Citizen

REQUIRED CERTIFICATIONS:

• Must have a current DoD 8570 IAT Level II or higher certification such as Security+ CE, CySA+, CCNA-Security, CASP+ CE, etc)
• Ability to obtain a ServiceNow Certified Systems Administrator (CSA) certification within 6 months of hire (SAIC will pay for certification)
• Ability to obtain a ServiceNow Certified Implementation Specialist (CIS) Discovery certification within 6 months of hire (SAIC will pay for certification)

Target salary range: $145,001 - $155,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC\xc2\xae is a premier Fortune 500\xc2\xae technology integrator driving our nation\'s technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers\' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an fostering a culture of , which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit . For ongoing news, please visit our .

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