PLEASE NOTE: THIS POSITION IS BEING OFFERED AS A TEMPORARY ASSIGNMENT AT NORDSTROM. THE EXPECTED DURATION OF THIS TEMPORARY ASSIGNMENT IS 18 - 24 MONTHS.
The Senior Product Manager is a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom. Product Management is responsible for making sure we build the right products and features for our customers and business. To accomplish that, product managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment.
As a Senior Product Manager, Credit Data (TEMPORARY), you\'ll rationalize and prioritize credit data solutions; including enablement of new business capabilities and driving modernization & maintenance of credit data systems. As a member of the credit product and data team, you\'ll provide product support which will enable compliance, new strategies and service implementations as well as stabilization and maintenance of the Credit Data Warehouse.
A day in the life\xe2\x80\xa6
Solid practitioner of the following competencies, requiring some day to day management support:
Define, measure, and monitor key KPI\xe2\x80\x99s for product specific features
Drive root cause analysis on KPI performance
Evaluate competitor experiences
Prioritize feature opportunities and develop annual backlog
Partner with UX, Research, and Engineering on feature design
Work with engineering during feature development to ensure feature objectives are maintained
Develop a/b testing plan with analytics where appropriate
You own this if you have\xe2\x80\xa6
5+ years of product management experience, primarily with customer-facing applications/experiences/UIs, with technology, banking, financial services or ecommerce company preferred
Experience with retail loyalty programs is a plus
Experience supporting customer support application experiences is a plus
Bachelors\xe2\x80\x99 degree in math, statistics, finance, economics, or related quantitative discipline is required
Ability to define, measure and analyze processes to identify improvement opportunities
Technical background and understanding of software development principles, including a/b testing
Experience pairing closely with UX to understand customer journeys, happy paths, unhappy paths and creating end to end, loyalty driving experiences
Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience
Strong interpersonal, oral and written communication skills
We are able to offer remote work consideration for qualified positions in all states in the US with the following exceptions: AR, MS, MT, NE, NH, ND, SD, VT, WV, and WY.
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Our employees are our most important asset and that\xe2\x80\x99s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
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