Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Senior IT Director
Department: Information Technology
Full-time | Exempt
Primary Location: Northampton, MA (with travel to sites across Western MA)
Schedule: Monday - Friday
Salary: $100,000 - $120,000 (Based on experience)
Lead with Insight. Strengthen What Connects Us.
Are you a hands-on technology leader who loves mentoring a team, solving problems, and keeping systems running smoothly - even when the technology isn't cooperating?
We're looking for a Senior Director of Information Technology who's driven, smart, and humble - someone who leads with confidence, teaches with patience, and keeps a sense of humor when things get hectic.
In this role, you'll work closely with the CIO to guide and strengthen ServiceNet's technology operations.
You'll oversee:

• Networks, Wi-Fi, and infrastructure systems
• Mobile device management and telecom operations
• Security systems, including access control and cameras
• Conference room technology and video conferencing setups

Together, these systems support over 120 sites connected through a wide-area network (WAN/LAN) - ensuring that staff, programs, and data stay connected across the organization.
You'll also lead by example, fostering a team that:

• Values learning, growth, and collaboration
• Takes pride in doing great work without taking themselves too seriously
• Thrives in a fast-paced environment where people help each other and keep things running smoothly every day

Because we operate in a healthcare and human services setting, this role also requires a strong understanding of data security, compliance, and HIPAA regulations - ensuring all systems meet the highest standards for privacy and protection.
Minimum Requirements

• Deep, hands-on IT experience--from infrastructure to mobile devices and security systems
• Proven experience managing multi-site WAN/LAN environments across 100+ locations
• Strong leadership and mentoring skills with a people-first approach
• Excellent communication and collaboration--the kind that builds trust across departments
• Familiarity with healthcare IT, compliance, and HIPAA standards
• A grounded leadership style: driven, smart, and humble

Perks & Benefits:

• Comprehensive health and dental insurance
• Generous paid time off
• 403(b) retirement plan with employer match
• Mileage reimbursement
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A collaborative, mission-driven culture that values both excellence and humanity

If you can balance big-picture strategy with day-to-day execution - and still laugh when technology tests your patience - we'd love to meet you!
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Skills Required