Job Description

Are you a hands-on technology leader who loves mentoring a team, solving problems, and keeping systems running smoothly - even when the technology isn't cooperating?
We're looking for a Senior Director of Information Technology who's driven, smart, and humble - someone who leads with confidence, teaches with patience, and keeps a sense of humor when things get hectic.
In this role, you'll work closely with the CIO to guide and strengthen ServiceNet's technology operations.
You'll oversee:

• Networks, Wi-Fi, and infrastructure systems
• Mobile device management and telecom operations
• Security systems, including access control and cameras
• Conference room technology and video conferencing setups

Together, these systems support over 120 sites connected through a wide-area network (WAN/LAN) - ensuring that staff, programs, and data stay connected across the organization.
You'll also lead by example, fostering a team that:

• Values learning, growth, and collaboration
• Takes pride in doing great work without taking themselves too seriously
• Thrives in a fast-paced environment where people help each other and keep things running smoothly every day

Because we operate in a healthcare and human services setting, this role also requires a strong understanding of data security, compliance, and HIPAA regulations - ensuring all systems meet the highest standards for privacy and protection.
Minimum Requirements

• Deep, hands-on IT experience-from infrastructure to mobile devices and security systems
• Proven experience managing multi-site WAN/LAN environments across 100+ locations
• Strong leadership and mentoring skills with a people-first approach
• Excellent communication and collaboration-the kind that builds trust across departments
• Familiarity with healthcare IT, compliance, and HIPAA standards
• A grounded leadership style: driven, smart, and humble

Perks & Benefits:

• Comprehensive health and dental insurance
• Generous paid time off
• 403(b) retirement plan with employer match
• Mileage reimbursement
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A collaborative, mission-driven culture that values both excellence and humanity

If you can balance big-picture strategy with day-to-day execution - and still laugh when technology tests your patience - we'd love to meet you!
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Compensation: $100,000.00 - $120,000.00 per year
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!
At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.
(if you already have a resume on Indeed)
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Enjoy Excellent Benefits
ServiceNet offers a generous benefits package for full-time employees, with pro-rated benefits for part-time staff.
We're dedicated to your well-being and want to help you grow professionally, with many opportunities to advance and thrive as part of our team.
Paid Vacation Leave, Sick Leave, Holidays, & Personal Leave
403(b) Retirement Plan (with contributions made by ServiceNet)
Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance
Discounted Auto and Homeowner's Insurance
Continuing Education & Loan Forgiveness Opportunities
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I grew up on a farm, showed dairy cows when I was in high school, studied Animal Science at Smith Voc, and worked on several farms raising llamas, goats and alpacas before I came to Prospect Meadow. And I've since learned at least as much from the farm hands as I have brought to them. They are an incredible group of caring, curious, nurturing people who always want to know how I am, how my dog is; and they are eager to learn what I share with them about farming. They've taught me how to communicate very specifically, to include important details, and to check to make sure I've been understood-not just to assume. And they've taught me how to slow down, take a breath, think.
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I know from personal experience what a positive difference shelter programs can make in people's lives. After my wife and I 'graduated' from ServiceNet's family shelter, I knew this was the work I wanted to do. I treat people the way they should be treated, and that all starts with respect. The people I work with are adults; no matter where they came from, I don't judge. I listen, let them know they can trust me. And it's that relationship that can make all the difference as people start getting their lives back together.
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I bring my values into play in the work I do here at the clinic-in the connections I make with clients and with others on our team. It's important to me to use my skills in a way that can make a difference in the world. Witnessing a client achieve their personal goal or face a challenge that had seemed insurmountable is the joy for me. As is being part of a team where our leaders encourage us to balance productivity with personal growth, building relationships, and slowing down enough to express appreciation. This work can be hard, and we all do it better when we feel valued.
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When parents have a child who is born with a delay or disability, I offer them ways to observe, play with, and engage their child as we discover what's possible. And I encourage them to give it some time. These are the same approaches I've shared with parents here at REACH and in Nigeria when I went back to work with the government there on developing Early Intervention services. Parents are parents anywhere you go. My job is to help them help their child, advocate for their child, and move forward on this journey.
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Skills Required