Job Description

Description
Position Overview
The Senior Director of IT leads enterprise IT operations, infrastructure, and strategy to support a distributed workforce of 1,500+ employees and more than 2,000 active devices across multiple facilities and remote settings. This leadership role ensures the stability of day-to-day operations while defining the roadmap for long-term technology innovation with a focus on hardware and core applications. The position combines strategic vision with oversight of a helpdesk and/or outsourced resources for device management, server maintenance, and network support.
Compensation: Starting at $160,000
This position reports to: SVP, Technology
Strategic Impact & Primary Responsibilities

• Oversee facilities IT infrastructure (Wi-Fi, broadband capacity, access controls) across centers, conducting regular capacity/performance assessments and managing national vendors (e.g., Granite, Call One) with clear SLAs for quality, scalability, and response time.
• Oversee IT helpdesk / technology support infrastructure ensuring the field organization has consistent and reliable access to all technology required to complete their roles as well as best-in-class support for these products.
• Lead the design and implementation of a Global Single Sign-On (SSO) architecture using Microsoft Entra ID, overseeing a SCIM integration between ADP and Entra to automate employee lifecycle management, defining policies and workflows for identity provisioning, MFA enforcement, and managing additional integrations across 12+ systems to standardize authentication and reduce administrative overhead.
• Plan and execute IT support for multi-site/state expansion, guaranteeing readiness of infrastructure, networking, and vendor capacity.
• Partner with carriers (T-Mobile) and telephony vendors (Vonage VBC/VCC) to ensure scalable solutions, while establishing processes for monitoring and escalating service quality issues.
• Lead device lifecycle management across 2,000+ tablets, laptops, and phones, ensuring seamless onboarding and offboarding for 1,500+ employees.
• Implement ITSM and project management rigor, ensuring ticket throughput, visibility, and structured execution across IT initiatives.
• Define and execute the IT vision, aligned with organizational goals and the Technology roadmap.
• Partner with leaders across Finance, Clinical Operations, HR, and Compliance to ensure IT enables growth and compliance.
• Serve as a senior advisor on IT, cybersecurity, and systems integration with visibility to executive leadership.
• Direct AWS server and cloud infrastructure management, including cost optimization.
• Establish and enforce cybersecurity policies aligned with HIPAA and other compliance frameworks.
• Optimize Microsoft 365 environments for collaboration, productivity, and security.
• Oversee enterprise integrations across HRIS, CRM, telephony, and core systems.

Required Qualifications

• 10+ years of progressive IT experience, with at least 5 years in leadership.
• Proven success managing enterprise-scale MS365 environments.
• Strong expertise in networking, AWS infrastructure, and enterprise device management.
• Demonstrated success managing multi-site infrastructure deployments (networking, wiring, broadband, access systems).
• Strong experience with project/program management tools and methodologies (e.g., Jira, ServiceNow, Smartsheet).
• Experience with outsourced resources and managed service providers.
• Familiarity with telecom carriers (T-Mobile) and telephony platforms (Vonage VBC/VCC).
• Deep understanding of cybersecurity best practices, compliance, and risk management.
• Track record of building and leading IT teams in distributed organizations.
• Excellent stakeholder and vendor management skills, including negotiating national broadband, wiring, and access provider contracts.
• Experience with Agentic AI solutions a plus.

Technical Skills & Competencies

• Expert: Microsoft 365 administration, enterprise device lifecycle management, networking fundamentals.
• Advanced: AWS (server configuration, monitoring, cost optimization), vendor and partner management.
• Working Knowledge: ITSM tools (Jira, ServiceNow), mobile carrier platforms (T-Mobile).
• Strong strategic thinking and business acumen.
• Excellent communication skills with ability to translate technical concepts for non-technical stakeholders.

Additional Expectations & Benefits

• Remote position with 1 day in a center each week, and ability to travel to other centers as needed.
• Must work Pacific Time Zone hours (8:30 AM - 5:30 PM PT).
• Benefits package includes medical, dental, vision, 401(k), and paid time off.

Success in This Role Looks Like

• Reliable infrastructure: Consistent broadband, Wi-Fi, and access control performance across all centers, with vendors meeting SLA targets.
• Operational excellence: Clear project tracking and throughput metrics visible across leadership, with IT initiatives delivered on time and within budget.
• Cost and compliance: Optimized AWS/vendor spend with measurable ROI and zero major compliance or cybersecurity incidents.
• Strategic alignment: A clear IT roadmap that supports organizational growth, innovation, and expansion.
• Day 1 readiness: New hires have fully functional devices on their first day.

Skills Required