Job Description

Description

:

Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields. To explore and learn more, click !

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers\xe2\x80\x99 success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

This Senior Deskside Engineer position is located in Washington, DC at the Department of Transportation (DOT) Headquarters\xe2\x80\x99 Building. This role is a full time position with no travel required. The position is assigned to provide the below described services in support of the Desktop Engineering team. The candidate will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is performed in a Microsoft Windows environment. Desktop Engineering / Customer support activities are performed within the DOT Headquarters building in Washington ,DC.

What you will be doing:

The support will range from simple to complex system issues and will include VIP support requirements, such as;

Customer service and communication skills

Troubleshooting Microsoft Windows 10

Installation and configuration of new machines in a Windows environment

Dell Hardware

Imaging

Smart cards / PIV cards

Experience with Office 365, VPN, Active Directory, Thin Client

Provide Remote Tool Support

Conference Room / VTC Setups

HDI Desktop Tech Certification

ITIL V4

Job Role Specific Requirements:

Performs day-to-day activities required to provide Tier 2 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

Qualifications and Education Requirements:

Must have a minimum of 3-5 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.

Must have strong customer service skills and be able to multitask between hardware and software solutions.

The candidate must have organization skills, scheduling, and the ability to document processes.

Strong skills with imaging machines and troubleshooting during the image process are a plus.

Preferred Skills:

Familiarity with BMC Remedy

Familiarity with Service Now platform

Highly Detailed Technical Writing experience

Pay Range: Pay Range $46,800.00 - $72,000.00 - $97,200.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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