Job Description

Senior Associate, HR Delivery
Our Talent and Performance Management (TM/PM) team is on a mission to bring our differentiated people vision to all talent management solutions and create a simpler, more empowering, transparent and inclusive experience for all associates. We are simultaneously running operations for existing performance and talent management processes across the enterprise while also delivering on an ambitious innovation agenda!


The Talent & Performance Management (TM/PM) Operations team is responsible for ensuring that our talent and performance management intent is executed to intent. Our goals are to ensure a seamless associate and stakeholder experience across the enterprise when using talent & performance management products and tools. We are looking for a talented Senior Associate who is passionate about delivering seamless experiences in a well-managed way.

Key Responsibilities:

Co-lead a set of initiatives to integrate newly developed talent & performance management processes into day-to-day operations Establish and maintain process documentation & user support materials for talent and performance management processes within scope of role Execute control monitoring & reporting as developed for processes within scope of role Provide reporting on critical in-cycle operational statistics & metrics (KPIs) for processes and functions within scope of role Develop strong partnerships with colleagues in HR, Product, Design, & Tech to plan for and execute cycle experiences and changes Structures testing requirements & needs for products within scope of role

Key Competencies for Success:

Strong organizational skills and follow-through. You've got an excellent "system" for managing a full pipeline of work and can support a team in establishing efficient and effective processes. Meticulous attention to detail. You're motivated by the challenge of constantly improving our systems and processes. Excellent written and verbal communication skills. Must be able to convey information in a clear and concise format. Proactive stakeholder management. You are energized by collaboration with others and know how to build and leverage strong partnerships. An eye for efficiency and usability to surface improvement recommendations or define ideal paths for balancing simplicity and impact. Exceptional customer focus and the ability to build strong relationships with our customers to deeply understand their needs. Ability to 'dive deep' and build subject matter expertise in key HR programs and processes. You have a passion for learning more about talent and performance management.

Basic Qualifications

At least 2 years of experience in Operations, Process Management, or Project Management

Preferred Qualifications

Bachelor's Degree or Military Experience Process Management Professional Certification 1+ year of experience in Human Resources
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.


McLean, VA: $86,300 - $98,400 for Sr. HR Associate


Richmond, VA: $78,400 - $89,500 for Sr. HR Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.


This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.


This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com


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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).