Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise CRM Solutions team was created in 2024 as part of the company's Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.
As a Delivery Manager, you will be responsible for overseeing the successful execution and delivery of strategic programs and initiatives across cross-functional and geographically distributed teams. You will be expected to drive outcomes through strong execution discipline, agile expertise, technical fluency, and exceptional stakeholder management skills.
Key Responsibilities:
Project Delivery & Execution

• Drive end-to-end execution of projects, ensuring on-time, on-scope, and on-budget delivery.
• Manage day-to-day delivery operations across multiple initiatives, ensuring alignment with strategic priorities.

Agile Practices & Frameworks

• Lead and champion agile methodologies including Scrum and Scaled Agile Framework (SAFe).
• Facilitate and support PI Planning, sprint planning, and other agile ceremonies across agile release trains.
• Coach teams on agile best practices and ensure consistent delivery standards.

Stakeholder & Communication Management.

• Act as a key liaison between Product, Engineering, Business stakeholders, and other dependent teams.
• Drive communication cadence, ensuring timely and effective updates to all levels of stakeholders including executive reporting.

Risk, Issues & Dependency Management

• Identify, track, and mitigate delivery risks and issues across multiple workstreams.
• Manage cross-team and cross-platform dependencies to avoid blockers and ensure alignment.

Technical and System Integration Understanding

• Collaborate closely with engineering teams to understand and translate technical requirements into actionable plans.
• Support integration efforts with a strong understanding of system architecture, APIs, and scalable enterprise systems.

Sales Domain Expertise

• Bring domain expertise in Sales systems and platforms, contributing to roadmap discussions and platform evolution.
• Understand upstream and downstream system interactions within the sales ecosystem.

Capacity and Resource Planning

• Drive capacity planning aligned with forecasted demand and delivery timelines.
• Collaborate with leaders and teams to ensure resource alignment and manage workload balancing.

Reporting & Metrics

• Establish and maintain delivery metrics, OKRs, and dashboards to track progress, quality, and velocity.
• Generate ad-hoc reports and executive summaries as needed to support data-driven decisions.

Planning & Milestone Tracking

• Drive project planning, milestone creation, and roadmap alignment across multiple teams and domains.
• Track and manage milestones, ensuring transparency and accountability across all deliverables.

Cross-Functional Collaboration

• Partner closely with Product Owners, Architects, Business Analysts, QA, and Engineering leads to ensure end-to-end alignment and execution.
• Ensure consistency in delivery approach across teams, functions, and time zones.

Ad-Hoc Initiatives

• Lead or support additional tasks and initiatives as assigned, ensuring flexibility and responsiveness to dynamic business needs.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Certified Scrum Master (CSM) and/or SAFe Agilist (SA) certification required.
• Minimum 8-10 years of experience in delivery/project/program management roles within enterprise environments.
• Strong understanding of agile tools (e.g., Jira, Rally), reporting tools (e.g., Tableau, Power BI), and planning software.
• Technical background with demonstrated understanding of APIs, systems integration, and scalable platforms.
• Deep understanding of Sales domain applications and processes.
• Excellent communication, interpersonal, and leadership skills with a strong bias for execution.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Skills Required