Job Description

Sr. Analyst, Retail Pricing Strategy - NYC, New York (Hybrid)
Are you looking for an opportunity to have a significant impact on key strategies that will drive corporate growth across the globe? Do you have impeccable analytical skills, an eye for detail, and strong business acumen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Sr. Analyst, Retail Pricing Strategy.
Western Union powers your pursuit.
The Senior Analyst, Retail Pricing Strategy, plays a critical role in shaping Western Union's pricing performance across our vast North America retail network - including Strategic Retail partners, Regional agents, and Independent agent locations. Serving as both a data powerhouse and a strategic thought partner, this role combines deep analytical capability with business acumen to turn data into actionable insights, testable strategies, and scalable pricing frameworks.
This position is ideal for a highly analytical, intellectually curious professional who thrives in a fast-paced, global, matrixed environment and wants to directly influence pricing decisions that impact millions of customers and a multi-billion-dollar retail portfolio.
Role Responsibilities
Data Analytics & Tool Development

• Build, automate, and maintain scalable pricing models, dashboards, and analytical tools to support corridor-level fee and FX pricing decisions.
• Clean, organize, and analyze complex datasets--including transaction-level data, partner performance metrics, competitive pricing intelligence, and elasticity trends.
• Diagnose underlying performance drivers across markets, corridors, and agent types, and translate findings into actionable insights.
• Ensure data integrity across multiple systems and sources, proactively identifying and resolving discrepancies.

Pricing Insights & Business Partnering

• Serve as a strategic thought partner to the Pricing Strategy Leader and cross-functional leaders across Sales, Product, Finance, Marketing, and Operations.
• Translate complex analyses into clear, concise, and business-friendly insights.
• Recommend pricing adjustments, market tests, and optimization opportunities grounded in data and aligned to strategic objectives.
• Support weekly, monthly, and quarterly business reviews with analytical narratives and data-backed recommendations.

Experimentation & Test-and-Learn

• Convert analytical hypotheses into structured experiments, using A/B testing, segmentation strategies, and elasticity frameworks.
• Track test performance, evaluate outcomes, and inform broader rollout decisions.
• Identify opportunities to improve customer value, simplify pricing, or enhance partner performance through iterative testing.

Strategic Projects & Framework Development

• Support the design and execution of enterprise and regional pricing initiatives--including new pricing models, partner-specific value propositions, and strategic resets.
• Develop and maintain pricing playbooks, frameworks, and standardized methodologies used across global pricing teams.
• Coordinate cross-functional project workstreams, manage KPIs, and ensure high-quality, on-time deliverables.
• Contribute to long-range planning efforts and commercial strategy initiatives.

Executive-Level Storytelling

• Build polished, data-driven PowerPoint presentations that distill complex findings into compelling executive narratives.
• Present insights and recommendations to senior leadership, including VP- and SVP-level stakeholders.
• Influence decision-making by clearly articulating the "so what" and the business impact of pricing actions.

Role Requirements

• Bachelor's degree required.
• 3+ years of experience in data analysis, pricing, strategy, consulting, business analytics, finance, or a related quantitative field.
• Experience working in a large, global, matrixed organization strongly preferred.
• Strong communicator with the ability to explain complex analyses simply and effectively to diverse audiences.
• Demonstrated experience using Power BI, advanced Excel, and SQL to manipulate and analyze large datasets.
• Proven ability to manage multiple projects simultaneously, prioritize effectively, and work with stakeholders across time zones.
• Strong business intuition and problem-solving ability--comfortable asking questions, challenging assumptions, and proposing new ideas.
• Experience with pricing, elasticity modeling, A/B testing, or retail/financial services economics is a plus but not required.
• Self-starter who thrives in ambiguity and seeks creative ways to structure messy or incomplete data.
• Enjoys both the technical "deep dives" and the high-level storytelling that influences executives.
• Ability to collaborate and build trust with cross-functional partners and contribute to a high-performance, learning-oriented pricing culture.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company -- transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The base salary range is $95,000.00 - 115,000.00 Annual USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( ). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview
process or in an offer of employment.
Your US specific benefits include:

• Flexible Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date: 03-31-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Skills Required