Job Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
As a Senior Analyst, you will play a critical role in supporting the Reverse and Redistribution team within CVS Health Supply Chain. This position focuses on reporting, analysis, and troubleshooting to drive operational efficiency and profitability. You will oversee multiple projects, manage existing programs, and deliver actionable insights that help reduce write-offs, protect margins, and ensure timely removal of items from the network.
This is a hybrid role out of Woonsocket, Rhode Island (days/frequency flexible).
Key Responsibilities:

• Provide daily, weekly and monthly reporting, trend analysis, and ad hoc reporting to support team objectives
• Perform root cause analysis and troubleshooting for process and system issues
• Develop and maintain KPI dashboards to monitor performance and execution
• Collaborate cross-functionally with internal teams, external partners, store and DC networks to identify solutions and implement process improvements
• Act as the primary point of contact for field communications and Help Desk escalations
• Maintain daily/weekly tasks related to reverse redistribution initiative programs scaled to chain
• Monitor metrics to identify trends, recommend solutions, and improve execution rates for return processes

Required Qualifications

• 2+ years' experience using Microsoft Office Suite (Excel, PowerPoint, Word)
• 2+ years' experience manipulating and tracking data, generating reports in Excel (V-Lookup, Pivot Tables, large data sets)
• 1+ years' analytics experience in supply chain, retail, or healthcare
• Strong attention to detail, organizational skills, and ability to troubleshoot issues effectively
• Excellent verbal and written communication skills for interaction with colleagues, management, and external partners

Preferred Qualifications

• Broad Supply Chain and/or Retail Store Operations knowledge
• Experience with Tableau or dashboarding tools for reporting and visualization
• Demonstrated experience working with SQL for data extraction and troubleshooting
• Proven ability to manage multiple programs and deliver timely reports

• Strong analytical skills with ability to identify key drivers and solve business problems independently
• Ability to function in a fast-paced environment with minimal oversight
• Associates Degree

Education
Verifiable High School Diploma or GED
Anticipated Weekly Hours 40
Time Type Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit
We anticipate the application window for this opening will close on: 12/08/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Skills Required