Job Description

Atradius

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.


At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

Department Description

Corporate - The Corporate department within Retention and Client Services is dedicated to fostering long-term client relationships and ensuring high levels of satisfaction across our portfolio. We focus on strategic account management, client retention and service excellence, working closely with brokers and internal teams to deliver tailored solutions that meet the evolving needs of our corporate clients. Our mission is to uphold the integrity of our services while driving growth through proactive engagement, expert support and continuous improvement.

Atradius is seeking a dynamic and experienced, Senior Account Manager. This role is pivotal in maintaining and strengthening relationships with our valued clients and brokers, ensuring the delivery of high-quality service and support. The ideal candidate will bring a strong background in finance or insurance, a passion for client advocacy, and the ability to navigate complex policy structures with confidence and clarity. As part of a collaborative and international environment, you will play a key role in driving client retention and satisfaction.

In this position your key responsibilities will be:

Maintain positive relationship with brokers, customers, and colleagues. Provide explanations of policy terms and reporting requirements. Monitor renewal dates, send renewal questionnaires and follow-up. Maintain and develop knowledge of customer's trade sector to ensure credibility and customer satisfaction. Advocate for policyholders' risk needs. Ensure appropriate pricing and underwriting of renewal policies in accordance with policy underwriting guidelines. Seek management approval on policy terms or endorsement wording. Ensure full and accurate use of Atradius systems. Check policy records and document output for accuracy and completeness. Assist in obtaining documentation for Claims. Train policyholders and brokers to use Atradius systems.

What qualification should you have?

The ideal candidate will have the following profile:

Required qualifications:

5+ years of senior account management experience in the Finance or Insurance industry Must have good communication skills; both verbal and written, good listening skills and a strong desire to solve problems. This position requires an energetic person who is creative, tenacious and accountable. The ability to be flexible and handle multiple tasks within assigned deadlines. Must be comfortable working in a multi-cultural & international environment. College degree or working experience equivalent. Microsoft Office software, and the ability to perform functions in company established software and applications; Proficiency in Excel is a must and working knowledge of PowerPoint is beneficial.

What do we offer?

Competitive Salary:

$75,000 - $100,000 annually, dependent on experience level with a 10% bonus potential.

Paid Time Off:

3 weeks vacation, 8 floating holidays, 6 sick days, maternity and parental leave, office closure holidays.

Flexible Working:

Fully remote role with a preference for candidates based in Houston, TX.

Insurance:

Medical and dental plans with shared premiums, Vision, Disability and Life Insurance fully paid by company.

Retirement Plan:

401k with 100% company match up to 6% of salary contributions and annual profit share, pre-tax and Roth options. For more information check out our career page at: United States - Working at Atradius

Equal opportunities for all

The success of our organization stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Do you have any questions about our offer?

Susan PAULSON, Human Resources, is available by e-mail at susan.paulson@atradius.com.

I am Atradius! - Do you want to know who we are?

Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s



Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.

You can find further information on our website: https://group.atradius.com