Job Description

At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!



Job Functions

Care for our customers:

Be friendly and role model behavior on the sales floor

Selling and servicing our customer comes first; any task is interruptible

Build a connection with our customers through suggestive selling

Be comfortable with technology to provide a seamless Omni shopping experience

Meet or exceed solicitation goal for Belk Credit Rewards program

Train associates about store assortment and inventory available through Omni resources/belk.com

Resolve customer service issues quickly and efficiently

Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor

Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience

Ensure the timely floor setup, including signage, for promotional and seasonal business activity

Do the right thing:

Role model adaptability to change

Maintain a welcoming and friendly attitude toward associates and customers

Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience

Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations

Open and close the store, including weekends

Grow outstanding teams:

Model customer service behaviors as well as coach in the moment to customer service behaviors

Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.

Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities

Lead floor presentation adjustments in anticipation of new product

Teach associates to present merchandise consistent with merchandising standards

Lead floor replenishment and use discretion to tailor standards to store needs

Other duties as assigned:

Open and close the store, including weekends. Follow all Cash Office and Asset Protection procedures for opening and closing the store

Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager

Education / Experience Requirements:

Position Contribution Level :

Entry Level

Minimum Education & Experience:

Experience in retail preferred

Preferred Education & Experience:

High School Diploma or GED equivalent

Experience in retail preferred

Knowledge / Skills Requirements:

Knowledge & Skills

Retail or customer service management

Excellent communication skills

Physical Requirements:

Physical

Ability to use computer keyboard, standard telephone and other related business equipment

Must be able to lift up to 40 lbs.

Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and

pallet jacks

Ability to stand for long periods of time

Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place

Items on floor, shelves, racks and hooks

Ability to work at a safe and steady pace

Reporting Relationships:

Supervisor

Sales Team Manager or Store Manager



Supervises

N / A