Job Description

Self-Storage Manager

Qualifications & Requirements

? Valid Driver's License

? Reliable Transportation

? Customer Service Experience

? Verbal/Written Communications

? Basic Computer Skills

? Be able to lift 50lbs

? Be able to walk the property

? Flexible Scheduling - any day from 9am to 6pm

Job Knowledge and Duties

? Perform daily functions of running the self-storage facility in accordance with company standards

? Understand the features and benefits of the facility and how to use each

? Complete daily walk thru including lock checks and cleaning units as needed

? Be prepared to work 15-25 hours/week at a sister location

? Make daily bank deposits and ensure accuracy of deposit information

? Maximize the rental potential of each unit

? Manage Budgets associated with the cost of operations & expenses

? Maintain a strong knowledge of lease requirements

? Prepare and execute the required lease agreement in accordance with policy

? Maintain a strong working knowledge of all product lines and service available

? Ensure the proper training of all personnel on-site

? Adhere and respond to internal audit procedures and findings

? Administer the requirements set forth in the Operations Manual

? Adhere to the guidelines set forth in the Human Resource Handbook and Policy Manual

? Maintain general curb appeal of the property-landscaping, facility cleanliness, and lighting

? Prepare the evaluations of employees and other-directed assessments

? Maintain a positive working relationship with all team members

? Monitor the activities of all contractors while on-site and report concerns to higher level Management

? Schedule personnel as required for office coverage

? Report and conduct appropriate investigations of all accidents, emergencies, injuries or safety violations

? Establish and maintain an outreach program in marketing and a referral system

? Perform other tasks as assigned for the successful operation of the company

? Understand and comply with uniform guidelines set by company

? Keep office clean and organized, free of any clutter, pets and odors Repair and Maintenance

? Perform light repair and maintenance duties, including but not limited to: Cleaning out units Wiping down doors Pickup up trash Cleaning Hallways, office and bathrooms

? Perform preventive maintenance such as but not limited to: Change HVAC filters as required Grease door springs on roll-up doors Oil gate chain as needed

? Report via work order any areas outside manager expertise

? Oversee contractors and third-party vendors work Administrative & Legal

? Maintain accurate records for each customer including lease, addendums, correspondence

? Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company

? Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines

? Keep post auction paperwork labeled and filed for seven years

? Use computers as designated for business use only

? Be proficient at Sitelink, Store Logix or Digi Gate

? Prepare weekly and monthly reports accurately and submit in a timely fashion Collections ? Perform required communications in accordance with company policy

? Make collection calls and send reminder notices per company policy Sales

? Meet or exceed net rental goal each month

? Follow up on all internet, e-mail or call center leads, maintaining a 75% conversion ratio from lead to rental

? Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees

? Ensure phones are answered in a professional manner

? Show a storage unit to every walk-in customer Customer Service

? Provide greater than expected customer service including:

? Being polite and respectful, listening to customer's needs

? Stand when anyone enters the office

? Escalate customer concerns as necessary, following up with the customer Marketing

? Perform in-store and off-site grassroots marketing, visiting at least four businesses per week.

? Create and keep current a marketing log to track marketing activity

? Effectively use company provided marketing materials to enhance marketing activities

? Attend company approved or sponsored marketing events

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Experience:

Customer service: 3 years (Required)
License/Certification:

Driver's License (Required)
Ability to Commute:

Carlsbad, NM 88220 (Required)
Work Location: In person