Job Description

Assists the Director of Security in maintaining departmental goals. Directs all activities on assigned shift. Prepares work schedules, detail assignments, and prepares and maintains payroll records. Responsible for overseeing all Security Reports generated on assigned shift.

PRIMARY RESPONSIBILITIES
1. Supervises trains and coordinates staff to ensure compliance with all related policies.
2. Suggests and develops procedures to improve the operating quality and efficiency of the department.
3. Suggests safety and loss prevention policies and procedures.
4. Interfaces with applicable departments to ensure customers receive superior guest service.
5. Identifies and resolves employee and guest concerns.
6. Interfaces with all applicable law enforcement agencies.
7. Maintains networking capabilities across the city to ensure that all properties have an awareness of security threats and potential criminal activity that could threaten guests, employees or assets.
8. Monitors incident reports, ensuring accurate and effective handling, and initiates Investigation process.
9. Participates in departmental brainstorming meetings.
10. Other duties as assigned.


ADDITIONAL RESPONSIBILITIES
1. Trains, supervises, motivates and evaluates department staff.
2. Completes human resource paperwork and submits to Director of Security in a timely and accurate manner.
3. Communicates with Supervisors, Managers, and Directors on Departmental operations.

KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Excellent leadership, supervisory and interpersonal skills required.
3. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
4. Must be able to qualify in accordance with company firearm\'s requirements.
5. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
6. Work requires willingness to work a flexible schedule that may include weekends and evenings.

WORKING CONDITIONS
Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

Physical Requirements

General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company\xe2\x80\x99s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company\xe2\x80\x99s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.