Job Description

Hiring Range: $24-28 / hour

Position Range: $23-31 / hour

Successful candidates will include a cover letter that describes how their qualifications and experience make them well-suited for the role.

Our Mission: To ignite creativity, fuel discovery, and enrich lives through glass and glassmaking

The Museum

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Located in Tacoma, Washington, Museum of Glass is a premier contemporary art museum dedicated to glass and glassmaking in the West Coast's largest and most active museum glass studio. Opened in 2002, the Museum has established a reputation for hosting impactful and engaging artist residencies, organizing and exhibiting nationally traveling exhibitions, and creating unique programs for visitors, all while building a growing permanent collection chronicling the development of modern and contemporary glass.


Based in the Pacific Northwest, a center of the Studio Glass movement, the Museum serves regional, national, and international audiences. The Museum's visitor-centered public programs, original exhibitions, and riveting glassmaking demonstrations have inspired and engaged over two million visitors from all 50 states and more than 75 countries. Museum of Glass is a member of the American Association of Museum Directors and was granted accreditation by the American Alliance of Museums, recognizing its commitment to excellence, accountability, high professional standards, and continued institutional improvement.

At Museum of Glass, we promote a culture that values respect, equity, diversity, and inclusion. All Museum of Glass employees will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, gender, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.

The Role

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The Security Supervisor is responsible for ensuring the safety and security of visitors, staff, and assets at the Museum of Glass. This role involves managing the security team, safeguarding the museum's artwork, grounds, and physical structure, and responding to security and emergency situations with a calm and solution-oriented approach.


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Key Responsibilities:

Security Team Management

: Hire, train, and supervise gallery monitors; assist, advise, and guide staff regarding security regulations and procedures; coordinate with law enforcement, emergency services, and contract security personnel.

Facility Monitoring

: Maintain security desk by monitoring alarm systems, access points, and restricted areas; conduct regular patrols of the grounds; report facility and security issues to the appropriate parties; contact law enforcement when necessary. Safeguard the assets of MOG including the artwork, grounds and physical structure. Ensure a safe and secure environment for employees, volunteers, and visitors.

Visitor Assistance

: Answer questions and provide directions for guests; respond to emergencies and investigate reports of suspicious activity; facilitate guests and deliveries, escort vendors and unaccompanied visitors, ensuring adherence to sign-in and sign-out procedures.

Emergency Response

: Serve as the front-line responder for security and emergency situations within MOG ensuring a calm and solution-oriented response. Take predetermined action and render first aid in emergencies such as accidents, fires, and illnesses; create and maintain incident reports and logs.

Communication

: Maintain a positive working relationship with all museum staff, especially those fulfilling customer service responsibilities; resolve complaints and provide backup to museum staff where intervention is necessary. Report weekly to all museum departments on security and safety issues, policies, procedures, and protocols to ensure optimal communication and cooperation.

Policy Development

: Create and develop security policies, procedures, training manuals, and supporting documents.

Specific Job Functions

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Onsite during public open hours, with a standard schedule of Wednesday - Sunday. Opens and closes the building as necessary.

Onsite during public open hours, with a standard schedule of Wednesday - Sunday. Opens and closes the building as necessary. Manage and provide security coverage for the museum during regular days and special events. Monitor and respond appropriately to suspicious activity. Conduct regular patrols of the grounds for activity adverse to the museum. Facilitate guests and deliveries with their respective parties. Take predetermined action and render first aid in emergencies. Maintain incident reports and logs. Maintain positive working relationships with museum staff. Resolve complaints and provide backup to museum staff where intervention is necessary.

60%



Supervise daily security operations, including planning, scheduling, organizing, and directing work, training personnel, and taking corrective action as needed.



25 %



Create and develop security policies, procedures, training manuals, and supporting documents.



10 %



Additional duties as assigned in support of the Museum



5 %

Benefits

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Full-time staff benefits include:

Comprehensive medical, dental, vision and long-term disability plans, effective on the first of the month following your start date Optional Flexible Spending Accounts for medical expenses and dependent care Eligible for 401(k) program after working 1,000 hours within one year, with the Museum currently contributing 4.5% of eligible wages for eligible employees Life / AD&D and Long-Term Disability Insurance Paid Time Off program that starts accruing at 24 days per year, plus 10 accrued sick days per year



Education and Experience: High School graduate or equivalent. Prior management of an office or team preferred. Prior experience in security, law enforcement or military a plus. Ability to be trained on CPR and first aid to be certified. A background check is required for this role.

Skills

Core Security Skills + Security operations knowledge: Understanding of surveillance systems, access control, emergency response, and incident reporting.
+ Emergency response training: First aid/CPR certification, fire safety, and evacuation procedures.
+ Risk assessment: Ability to identify vulnerabilities and implement preventative measures.
+ Ability to assert oneself when needed in order to enforce policies and protect Museum property, guests, staff and assets.
Leadership & Management + Team supervision: Experience hiring, training, scheduling, and managing a team.
+ Conflict resolution: Ability to de-escalate tense situations and mediate disputes.
+ Decision-making under pressure: Calm, clear-headed judgment in emergencies.
Analytical & Organizational Skills + Attention to detail: Vigilance in monitoring activity and identifying potential threats.
+ Policy development: Experience creating or updating security protocols and training materials.
+ Demonstrated punctuality, dependability, and trustworthiness; must have reliable means of transportation to work
+ Must present a neat, clean and professional image
Communication & Interpersonal Skills + Customer service orientation: Friendly, helpful demeanor when interacting with guests, with strong verbal and written communication skills in English. Able to perform duties in a flexible, non-confrontational manner and work with members of a diverse community.
+ Maintains a working knowledge of the programs, exhibitions, events and other activities of the Museum in order to assist visitors
+ Report writing: Clear, concise documentation of incidents and weekly updates.
+ Cross-departmental communication: Ability to collaborate with museum staff and leadership.
+ Vendor and law enforcement coordination: Professionalism in dealing with external partners.
Technical Proficiency + Familiarity with security systems: Alarms, CCTV, and badge access systems.
+ Basic computer skills.

Equity and Inclusion

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Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency, and an understanding of oppression and its impact. Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency

Peak Performer Commitments

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We care about our vision and know we are making a difference through our work We value individual contribution and the power of teams We build relationships that drive desired results

Museum of Glass Mission

Ignite Creativity

Fuel Discovery

Enrich Lives Through Glass and Glassmaking

Essential Physical Skills

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These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.


While performing the duties of this job, the employee is regularly required to: Conduct foot patrols approximately (4 to 12 miles per shift); Physically respond to emergency situations as they arise; Climb and descend multiple sets of stairs regularly; Lift up to 50 lbs. regularly; Stand and sit for extended periods of time regularly; Bend, stoop, and twist regularly; Manipulate items with fingers frequently; Operate a computer regularly; Visually inspect displays/monitors regularly; Read and interpret manuals and instructions periodically; and, Effectively communicate verbally, and in written format, with guests, employees, and management regularly.


Days and hours of work will be arranged with your manager and may include overtime, work on weekends, holidays and some evenings.

Environmental Conditions

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Work environment is primarily office exposure and may include some exposure to various work environments including: shop, commercial retail, commercial food, and outdoors settings. Outside work is conducted in all weather conditions.