Job Description

Shift Days: Wednesday - Saturday

Shift Hours: 11:00PM - 7:00AM on Wednesday and Saturday, 10:00PM-7:00AM on Thursday and Friday

Role and Responsibilities

As a Supervisor Security Officer with Blackwell Professional Support Services, Inc., you will work in collaboration with our Operations Department and the Client Manager to oversee a physical property, assist the needs of residents/tenants and visitors with high-touch customer service and security oversight, collaborate with third-party vendors, and meet the ongoing demands of the property. In addition, you will supervisor a team of Security Officers. The position reports directly to the District Manager. Additional duties are outlined below:


Serve as the initial point of contact and assist in resolution of employee questions or concerns Review and approve weekly timesheets for team members Create and administer weekly work schedules for a team of diverse skill sets, locations, and availabilities Assist with training new employees with hands-on tutorials and job shadowing Assist with creation and implementation of new training materials Inform team members of updated policies/procedures Inspect and coach team members regularly Provide excellent customer service to clients, vendors, and visitors Work with supporting departments to address issues promptly Ensure entrance into the property is only by authorized individuals Maintain excellent communication and reporting Develop and manage employee engagement with their position and company Ensure privacy and confidentiality of residents/tenants in accordance to policy Provide oversight and access for all deliveries to the property Ability to execute all job functions of the assigned post * Additional property specific duties may be required