Job Description

Salary Range: $55,000 - $65,000 annually


About the Role


We are looking for a Security Solutions Specialist I to support the planning, configuration, documentation, and coordination of security system installations for our clients. This role is responsible for system programming, workflow oversight, customer communication, and technical documentation, and requires independent judgment and the ability to manage multiple priorities in a remote-work environment.



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Essential Job Functions, Duties & Responsibilities

Develop project installation plans, equipment lists, and configuration documentation. Coordinate schedules, programming requirements, material needs, and installation workflows. Prepare system configuration files, naming conventions, credential programming, and database updates. Review engineered drawings, perform red-line updates, and maintain accurate as-built documentation. Create and maintain client-specific documentation, user guides, and maintenance records. Conduct system testing protocols and prepare written test reports. Communicate progress, risks, and recommendations to project managers and clients. Track job status and prepare weekly project status updates. Serve as a customer point of contact for configuration, access rights, and programming support. Review system performance and recommend improvements.



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Education, Knowledge, Skills & Abilities

A.S. or A.A.S. in Technology, Engineering, or a related field (Bachelor's preferred). 0-3+ years of experience in security systems or low-voltage integration. Experience with access control, CCTV/VMS, and intrusion systems preferred. Strong organizational skills and ability to manage multiple projects. Ability to exercise independent judgment and recommend solutions. Strong communication skills with clients and internal teams. Understanding of low-voltage systems, networking basics, and device integration. Proficiency with documentation tools, spreadsheets, and project planning software. Ability to interpret specifications, drawings, and system diagrams



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Physical Requirements & Work Environment

Assist field technicians with system troubleshooting and device programming Support physical installation when required for system validation. Participate in system commissioning, device enrollment, and functional testing. * Provide remote technical support to field teams.