Job Description

JOB SUMMARY

The Security Officer is responsible for guest service, asset protection, guest/employee protection and supporting other departments so they may serve guests more effectively. The Security Ambassador ensures that all assigned duties are performed quickly, efficiently and according to the established departmental and company policies, procedures and goals.

All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

Promote positive guest relations by projecting a courteous, helpful attitude and assisting guests throughout their visit Assist guests with variety of inquiries and situations including information about the property and events, giving directions and escorting them as necessary Investigate all incidents on premises. Prepare detailed reports in a clear, precise and timely manner Assist injured guests and apply first aid and/or CPR as necessary until professional help arrives Check identification of guests to ensure that only those 21 years of age and older are allowed in gaming areas Monitor and observe property for disturbances, crimes, fire hazards and undesirable persons and report issues to the manager on duty immediately Escort employees with money deliveries Log lost and found items, incidents and reports through software program Partner with Surveillance team and maintain a basic knowledge of casino surveillance equipment and procedures Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations Regularly provides information to management regarding guest reactions, comments, or problems that may arise and any safety/appearance concerns throughout the casino to ensure a quality and safe environment Show willingness and effort to work as a team Perform other duties as assigned

QUALIFICATIONS

Must be at least 21 Casino security/surveillance, military or law enforcement experience preferred Must possess basic computer skills for efficient use of programs and applications Excellent people skills and ability to courteously and efficiently interact with fellow employees, management and guests to ensure a positive experience Must pay attention to detail including cleanliness and safety Ability to uphold and demonstrate the highest level of integrity and confidentiality Ability to communicate effectively in English and listen attentively Must follow verbal and written directions, policies, and procedures Ability to lift, carry, push and pull up a minimum of 25lbs and up to 75lbs occasionally Ability to bend, reach, climb and stoop Ability to stand, walk and exert well-paced mobility for extended periods of time to patrol all areas of the property, both indoors and outdoors Must have sufficient visual acuity and hearing to observe, identify, react and respond quickly and effectively Ability to remain vigilant and focused throughout shift Ability to perform duties in a fast-paced environment with exposure to noise, flashing lights, secondhand smoke and various other environmental conditions typical of a casino setting

LICENSE/CERTIFICATIONS

Must be able to obtain/maintain the following:

NV State Gaming Control Board License (cost = $140 renewed every 5 yrs) Alcohol Awareness Training card (cost = $20 renewed every 4 yrs) CPR/AED certification (renewed every 2 yrs) Drivers License

EMPLOYEE PERKS

We have a strong reputation for giving back to our community and our employees!

Holiday pay Free meal each shift Paid breaks and meal period Flexible scheduling Referral incentives up to $300 per referral! Recognition programs and appreciation celebrations Competitive benefits package and wages Exclusive discounts Friendly and dependable team Encouraged growth through skill building and opportunities for career development
Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance
Application Question(s):

Will you be able to reliably commute for this job to Tamarack Casino in South Reno - 13101 S Virginia Street?

please note, Tamarack is not directly on a bus route and the closest stop is Damonte Ranch Parkway with limited service on weekends*
Are you available to work the necessary graveyard schedule 11pm-7am Thursday-Monday?
Experience:

Security: 3 years (Required) Casino: 1 year (Preferred)
License/Certification:

NV Gaming Registration (or able to obtain, cost =$130) (Preferred)
Shift availability:

Overnight Shift (Required)
Work Location: In person