Job Description

Company Overview

One Waterfront Towers is a prestigious luxury condominium complex located in the heart of downtown Honolulu. Completed in 1990, our twin towers stand as a local landmark, offering residents and visitors an unparalleled living experience marked by elegance and sophistication. We are committed to maintaining a safe and secure environment for all who enter our community.

About the Role:

We're looking for a

professional, reliable, and proactive Security Officer

to join our team at

One Waterfront Towers

, a luxury high-rise condominium in Kaka?ako. This isn't your average "sit-at-a-desk" security job. You'll wear multiple hats--providing top-tier safety services, high-touch concierge-style support, and first-response coordination in emergencies.

You'll be working in a

premier residential setting

with a strong team, established procedures, and advanced systems like

Aware water leak sensors

,

BuildingLink

, and

KeyLink

electronic key control.

Responsibilities

Security Operations

Patrol towers, garages, stairwells, rooftops, and perimeter grounds Monitor CCTV and fire alarm panels, secure access points, and control building entry Respond to Aware sensor alerts and follow leak response SOPs (Category 1-3) Write detailed incident reports and enforce house rules with professionalism Monitor premises to prevent theft, violence, or infractions of rules. Conduct regular patrols of the property to ensure safety and security. Respond promptly to alarms and emergency situations. Assist in conflict resolution and de-escalation of tense situations.

Concierge & Guest Services

Greet residents, guests, vendors, and contractors with aloha Assist with packages, elevator access, building entry, and amenity reservations Answer calls, provide local recommendations, and support resident requests

Emergency Response

Respond to fire alarms, floods, medical calls, and building-wide events Shut off water, initiate containment, and coordinate with HFD, HPD, EMS Help lead evacuations or safety actions when needed

Tech & Building Systems

Use BuildingLink for incident logs, packages, and service tickets Respond to Aware water leak alerts Track keys with KeyLink system and use radio/Condopro communication tools

Cross-Department Support

Assist maintenance and housekeeping teams when needed Report facility issues (e.g., lighting, trip hazards, leaks) Monitor contractor work and support building operations

Requirements

Proven experience in security or law enforcement preferred. Strong observational skills with attention to detail. Ability to handle conflict with professionalism and calmness. Familiarity with surveillance systems and loss prevention techniques is a plus. Excellent communication skills, both verbal and written. Security, concierge, hospitality, or facilities experience preferred Strong communication and report-writing skills Calm under pressure, observant, and tech-comfortable Physically able to patrol and lift up to 30 lbs

Schedule:

This is a full-time position in a

24/7 environment

. Flexibility is required for

rotating shifts including overnights, weekends, and holidays

. Shifts are consistent and posted in advance.

Why Work Here?

Stable, full-time employment in a well-managed property Team environment with strong leadership and clear protocols Training provided on all building systems and SOPs Opportunity for internal growth within operations, maintenance, and management
If you are passionate about safety and security in a luxury setting, we invite you to apply for the Security Officer position at One Waterfront Towers today!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person