Job Description

JOB SUMMARY

The Security Guard is responsible for ensuring a safe, secure, and enjoyable environment for guests, staff, and visitors. This position plays a key role in incident prevention, crowd control, and enforcing park policies. The ideal candidate is alert, professional, approachable, and capable of handling fast-paced situations common in an indoor adventure park environment.

Key Responsibilities

Guest & Facility Safety


Monitor all guest areas, entrances, exits, and high-activity zones. Maintain a visible presence to deter unsafe behavior and ensure compliance with park rules. Support staff with guest issues, conflicts, or escalations. Assist in emergency response procedures including evacuations, first-aid situations, and incident containment.

Requirements

Prior security, military, law enforcement, or hospitality security experience preferred. Strong observation and problem-solving skills. Ability to remain calm under pressure and manage conflicts appropriately. Excellent communication and interpersonal skills. Must be able to stand/walk for extended periods in a busy entertainment environment. Must be reliable and punctual, especially during weekends and holidays. Ability to work required schedule: Friday, 4PM - 9 PM, Saturday 2PM - 9PM, Sunday 2 PM - 9 PM, with additional holiday availability.

Physical Requirements

Standing and walking for long stretches Occasional lifting up to 50 lbs. Ability to respond quickly to emergency situations

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.


Urban Air Glen Allen is an equal opportunity employer.