Job Description

We are currently looking for a Part Time 38 Security Dispatcher to join our team located at Riverwind Casino.

Summary:

Dispatches all requests for assistance at a facility level concerning all daily operations. Alert Security Officers, facility personnel, and the management team through proper radio channels of facility needs.

Responsibilities:

Provides first class customer service - courteous and helpful to all internal and external customer types Answers questions in a courteous and professional manner Greets and engages with a smile Determines needs, seeks positive experience and outcomes Completes all training and development requirements and participates in continuing education opportunities Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types Maintains general upkeep of work area and maintains a safe environment Maintains and promotes professionalism Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics Adheres to Chickasaw Nation dress code standards Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. Dispatch all facility personnel to include but not limited to Lighthorse Police, emergency medical, and local fire department as requested by the security or management team Contacts Security Officers by radio of any alerts received through the casino based software system including top prize payouts, machine tilt, machine open, or patron requesting assistance Records all Security employee call-ins and submit to proper security management Logs all dispatch calls (incoming/outgoing) and or electronic alerts Performs all other duties as assigned

Competencies:

Essential:


Able to follow instructions, both written and oral Ensures compliance Able to adhere to all scheduling and attendance requirements Maintaining a high level of confidentiality and using discretion and discernment Honesty, truthfulness, reliability, accountability Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines Read, understand, apply, and retain knowledge of Title 31 subject matter Works well within a team Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Writes effective communications with team, departments, guests and management Keeps written records

Skills:

Essential:


Basic Computer skills Printers and scanners Accurately type 25 words per minute

Experience:

Essential:


No prior experience required

Education:

Essential:


High School, GED or Equivalent

Credentials:

Essential:


Phase I Phase II Standard Driver's License Minnesota Multiphasic Personality Inventory (MMPI)


Nonessential:


Phase IV unless prohibited (e.g. Hospital)

Working Conditions:

Essential:


Noisy Team-oriented Computers, printers, phones Communications phone, computer Communications written, verbal Pass pre-employment drug test Sometimes bend, kneel, stoop, push, reach Sometimes climb stairs Hand-eye coordination, reach and grasp Manual dexterity Operate normal office equipment Sometimes lift and or carry up to 50 lbs Moderately strenuous work Sitting up to 100% of shift Sometimes work in small or cramped areas Standing up to 50% of shift Visual acuity for detail, distance, color, depth perception Walking up to 50% of shift May work day shift May work evening shift May work holidays May work night shift May work rotating shifts * May work weekend shift