Job Description

SUMMARY:

Notifies security officers of activity requiring security presence. Handles emergency and non-emergency phone calls from customers and Team Members. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Receives calls concerning guest issues, emergencies, and other requests for Security assistance; monitors and calls law enforcement for emergencies. Responsible for the protection of Prairie Band Casino & Resort's assets. Monitors key alarm systems. Broadcasts orders to Security Officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units. Receives calls for escorts from departments, dispatches Security Officer to accommodate. Prepares and submits reports as required. Confers with Management on any detection of infringements or situations worthy of investigation. Ensures compliance with departmental standard operating procedural manuals and casino policies and procedures. Ensures departmental daily records are accurate and maintained. Maintains a good communication with co-workers and maintains a positive and professional work environment. Other duties as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required


High School Diploma or GED Must be 18 years of age Basic computer skills Basic mathematic proficiency Knowledge of applicable federal, state, county, and local laws, regulations, and requirements. Ability to interact and communicate with people over the telephone, often in stressful situations. Ability to react calmly and effectively in emergency situations. Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment. Ability to communicate, read, and write clearly in basic English. Ability to follow instructions in verbal and written format Must adhere to the professional appearance standard as outlined in the Prairie Band Casino & Resort Team Member Handbook Ability to meet attendance guidelines set forth in the Prairie Band Casino & Resort Team Member Handbook Available to work required schedule which may include nights, weekends, holidays, and overtime as needed A record of satisfactory performance and reliability in all prior and current employment
Preferred


6 months previous customer service or related experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations Must be able to bend, reach, kneel and grip items Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights and dust Must be able to sit for long periods of time (8-10 hours) Able to use tact when dealing with difficult customers Must be physically able to restrain combative customers Must be able to meet the level one or sedentary work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.