Job Description

Security Crowd Manager


Part-time / Evening and weekends availability required


Multiple venue locations:

United Center Rate Field

General Responsibilities:


Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization.


Demonstrated Skills:

A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred) Ability to follow direction Consistent high level of customer service in a fast-paced environment Approachable, friendly, and articulate Self-motivator with a positive attitude Ability to work effectively on a team Ability to adhere to scheduling methods and procedures Punctual, proactive, and accountable

Specific Duties:

Promote a family atmosphere, guest enjoyment, and safety Enforce all guest conduct policies Assist guests with disabilities Impart guest information and direction Report unsafe and unpresentable circumstances within the work area Have superior knowledge of facility services and physical layout Guest complaint resolution Incident report documentation Limit entry to restricted access areas through proper checking of credentials Escort athletes/performers to and from locker/dressing rooms as directed Perform visual bag searches at gates to prevent the entry of prohibited items Assist Guest Services and Guest Relations as necessary Clear seating areas and concourses post-event Prevent the departure of alcohol from inside the venue Facility policy enforcement Miscellaneous operational (day of the event) duties as directed

Qualifications:

Must be 20 years of age or older Must be available to work evening and weekend hours Must be able to fully perform the essential functions of the job Must be punctual and able to comply with attendance standards Must be a positive, outgoing individual able to work well with large groups of people Must have excellent verbal communication skills Must have strong people skills and the ability to make firm decisions. A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred) Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Additional information:

Starting Pay Rate = $20 per hour Average work hours will not exceed 1000 hours per calendar year The individual may be required to sit or walk up to 2/3 of the work shift The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 2/3 of the work shift The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift * The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions